STEP Business Intern

at  Serco North America

Position Description :
Business Development Analyst – Toronto Canada
Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment.
Our 2025 internship opportunities are available throughout the U.S. and Canada, beginning on May 27th and concluding on August 8th, with 1 week off June 30th-July 4th. You will work with your manager to identify the best working schedule for you, working no more than an average of 36 hours a week with the added perk of half-days on Fridays.
In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company to better prepare you for a full-time career.
Is this the internship opportunity for you?
Are you passionate about how things work?
Do you seek to work for a company committed to making a positive impact ?
Are you an innovative, driven worker looking to make an impact?
If your answer to these questions is “Yes,” the Business Development Analyst Internship is an excellent opportunity for you!
In Canada, Serco serves federal, provincial/territorial, and municipal governments, along with commercial clients. We help Canada meet its objectives with national security and defense and deliver critical services more efficiently. We design, integrate, and deliver solutions that transform how clients achieve their mission and improve government efficiencies. We help tackle the big, complex problems of our interconnected world in the areas of defense, security, citizen services, transportation, and space.
As the Business Development Intern, you will be responsible for driving business growth and shaping the company’s long-term strategic direction. You will work closely with the Director of Business Development for Defense and Space, along with the Director, Partnerships and Growth for Citizen Services to strategize, collaborate, and align business efforts.

In this role, you will:

• Develop and execute a comprehensive business development strategy to drive new client acquisition.
• Develop Target Account Growth and Penetration Strategies: Work with the sales team to grow business in targeted accounts via data analysis.
• Identify and assess client interests, challenges, and needs; prepare and present appropriate proposals and contracts to close additional opportunities
• Collaborate with our operations teams to ensure a smooth handoff of clients and effective delivery of services.
• Strong focus on growing your assigned book of business and integrating new clients
• Establish and schedule follow-up appointments, account reviews, and phone meetings with clients
• Customer focused – enjoy working with people and helping solve problems
• Participate in weekly Sales/Pipeline Review
• Ensure that management is kept up to date with project status and all relevant information related to daily activities
• Provide administrative support to the management team

Qualifications :

To be successful in this role you will have:

• Bachelor’s degree in business or marketing.
• Experience with constructing cold email campaigns, cold outreach, and developing sales plans to target and convert potential clients would be a plus.
• Strong understanding of digital marketing services (SEO, PPC, content marketing, social media, etc.) and how they address client needs.
• Proficient in Microsoft Office.
• Effective communication and interpersonal skills.
• Self-motivated with a strong work initiative and attention to detail.

Company Overview :
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

In this role, you will:

• Develop and execute a comprehensive business development strategy to drive new client acquisition.
• Develop Target Account Growth and Penetration Strategies: Work with the sales team to grow business in targeted accounts via data analysis.
• Identify and assess client interests, challenges, and needs; prepare and present appropriate proposals and contracts to close additional opportunities
• Collaborate with our operations teams to ensure a smooth handoff of clients and effective delivery of services.
• Strong focus on growing your assigned book of business and integrating new clients
• Establish and schedule follow-up appointments, account reviews, and phone meetings with clients
• Customer focused – enjoy working with people and helping solve problems
• Participate in weekly Sales/Pipeline Review
• Ensure that management is kept up to date with project status and all relevant information related to daily activities
• Provide administrative support to the management tea

To be successful in this role you will have:

• Bachelor’s degree in business or marketing.
• Experience with constructing cold email campaigns, cold outreach, and developing sales plans to target and convert potential clients would be a plus.
• Strong understanding of digital marketing services (SEO, PPC, content marketing, social media, etc.) and how they address client needs.
• Proficient in Microsoft Office.
• Effective communication and interpersonal skills.
• Self-motivated with a strong work initiative and attention to detail