STHS - Guest Services & Retail Associates

at  Selkirk Tangiers Heli Skiing

Proud to be 100% Canadian-owned, Northland Properties’ are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Title: Guest Services/Retail Associate
Reports to: Guest Services/Retail Manager
Selkirk Tangiers Heli Skiing offers a challenging and enjoyable work environment with many benefits. Our team is dedicated to renowned customer service, workplace safety and continued growth as a premier heli skiing experience. In exchange for employee excellence, we offer a professional atmosphere, access to incredible outdoor recreation from our base, (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

JOB SUMMARY

Under direction of the Guest Services/Retail Manager and the Guest Services/Retail Lead(s), the primary responsibilities of our Guest Service/Retail Agents are to deliver outstanding customer service to all STHS clients while ensuring completion of daily Guest Service and Retail duties. These include welcoming all guests to the property, completing waivers and initial onboarding, as well as working in the retail store recommending and assisting guests in purchasing goods.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Ensure all guest documentation regarding registration, waivers, health and allergy requests are gathered, completed and given to the appropriate team members on a daily basis.
Prepare documents for all departments on a weekly basis pertaining to in-house guests’ groups, dining schedule, etc.
Work in conjunction with the day-heli team to prepare and organize all guest lunch requirements
Ensuring accurate payments for all extra metres and runs skied by STHS guests
Prepare and conduct orientation sessions for new guests upon their arrival, providing an outline of what their package includes and what to expect during their stay.
Management of retail products, merchandising, maintain inventory levels.
Knowledge of retail point of sale system RTP, and regular computer software applications
Working with all departments to ensure guest satisfaction through professional customer service, and efficient communication
Product knowledge in regards to services and programs offered by STHS and RMR
Professional telephone etiquette, message taking and directing phone calls to the appropriate persons.

ABILITIES REQUIRED

Excellent customer service skills
Team oriented but able to work with minimal supervision
Ability to work in a fast-paced environment
Must be comfortable speaking to the public
Strong organizational skills
Well organized and efficient in time management
Multi-tasking
Previous retail experience
Able to do moderate lifting
Competent computer Skills
Multilingual preferred (German, French, English)

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.
No phone calls, emails or unscheduled visits, please.
Only select candidates whom meet the requirements of this position will be contacted for interviews.
Candidates must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker, for this role.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Please refer the Job description for details