Storage Manager - Remote

at  SecureSpace Self Storage

MISSION STATEMENT

SecureSpace Self Storage is one of the fastest-growing Self Storage platforms in the USA, with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and upgraded security features, SecureSpace provides a high-quality experience that our customers can count on in any store they visit.

SKILLS & EXPERIENCE:

• 2-5 years of customer service experience
• High school diploma or equivalent; college education is a plus.
• Excellent communication skills, approachable and responsive to customer needs.
• Demonstrates a proactive attitude, possessing a strong work ethic.
• Friendly and focused on service, able to anticipate and meet customer’s needs.
• Innovative and proactive problem solvers who adapt quickly to challenges and embrace learning opportunities.
• Self-motivated, independent workers who take initiative and are open to learning, always seeking opportunities for growth and improvement.

RESPONSIBILITIES: include (but are not limited to):

• Achieve and exceed sales targets by actively engaging with prospective customers through unit rentals, protection plans, and the sale of moving supplies.
• Foster and strengthen relationships with existing customers by providing exceptional service, managing payments, collecting late fees, and following up on outstanding balances.
• Assist new customers throughout the rental process and ensure they understand the agreements.
• Function independently daily while promoting teamwork and collaboration with other locations in a remote environment.
• Demonstrate strong consulting, troubleshooting, and adaptability skills to effectively resolve issues as a Customer Success Representative.
• Complete additional duties as assigned.

REPORTS TO: Virtual Operations Manager

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the position’s essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. GSA/SecureSpace will attempt to satisfy requests if the accommodations needed are reasonable and no undue hardship would result.

• Ability to perform essential job functions while seated for extended periods, including working on a computer and taking phone calls, as well as sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Capability to read documents and focus on computer screens, with or without corrective lenses as may be required.
• Ability to arrange the workspace efficiently for productivity, accommodating any individual needs for ergonomic considerations.
• Willingness to transition between various tasks and responsibilities while maintaining work efficiency and effectiveness.

RESPONSIBILITIES: include (but are not limited to):

• Achieve and exceed sales targets by actively engaging with prospective customers through unit rentals, protection plans, and the sale of moving supplies.
• Foster and strengthen relationships with existing customers by providing exceptional service, managing payments, collecting late fees, and following up on outstanding balances.
• Assist new customers throughout the rental process and ensure they understand the agreements.
• Function independently daily while promoting teamwork and collaboration with other locations in a remote environment.
• Demonstrate strong consulting, troubleshooting, and adaptability skills to effectively resolve issues as a Customer Success Representative.
• Complete additional duties as assigned

Qualified individuals must be able to perform the position’s essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. GSA/SecureSpace will attempt to satisfy requests if the accommodations needed are reasonable and no undue hardship would result.

• Ability to perform essential job functions while seated for extended periods, including working on a computer and taking phone calls, as well as sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Capability to read documents and focus on computer screens, with or without corrective lenses as may be required.
• Ability to arrange the workspace efficiently for productivity, accommodating any individual needs for ergonomic considerations.
• Willingness to transition between various tasks and responsibilities while maintaining work efficiency and effectiveness