Store Assistant Manager "The Ordinary" Westfield White City

at  Deciem

WHAT ON EARTH IS DECIEM?

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a Store Assistant Manager with a minimum of two / three years of Management experience, ideally, within Fragrance, Beauty, Fashion, and Luxury Goods sectors, to join our lovely Westfield White City Free Standing Store<3
You will deliver the highest standards of customer service by following the DECIEM experience and contributing to a teamwork environment positively, pleasantly, and effectively.

This will involve the effective leadership and management of our Store Associates’ duties and professional development, the ability to control stock level, ensure merchandising is aligned with DECIEM directives, and communicate any challenges/disruptions to the Store Manager.

• This is a Full-Time position 37,5 hours per week (5 Days)
• Experience in Coaching and Driving sales to contribute to and elevate the store’s performance and team development.
• Strong understanding of KPIs management and creating impact strategically
• Team motivator and human leader<3

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Relevant education OR equivalent work experience in customer service/retail is an asset
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Strong communication and leadership skills to coach and mentor employees to success
• Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
• Love of beauty products and a passion for skincare

WHAT YOU’D BE DOING IN THIS ROLE

• In partnership with the Store Manager, the Assistant Manager will support in the oversight of daily in-store operations and provide assistance on the sales floor ensuring the store is profitable
• Control stock and manage the weekly order of store supplies
• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
• Stay up to date with product knowledge, company information, launches, and campaigns
• Notify Store Manager and/or Area Sales Manager of any customer complaints and comments (handle any in-person customer complaints)
• Chairs regular team meetings to update the employees on business performance, new initiatives, and other relevant topics. Celebrate Success!
• Responsible for monitoring and achieving the overall Store satisfaction and Team educational KPIs.
• Enforce store policies and procedures to be up to company standards and direction. Ensure standards for quality, customer service, and health and safety are met.
• Assist in hosting store events in conjunction with merchandising and corporate retail teams for customer appreciation events to drive traffic
• Maintain DECIEM’s visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness etc.

This will involve the effective leadership and management of our Store Associates’ duties and professional development, the ability to control stock level, ensure merchandising is aligned with DECIEM directives, and communicate any challenges/disruptions to the Store Manager.

• This is a Full-Time position 37,5 hours per week (5 Days)
• Experience in Coaching and Driving sales to contribute to and elevate the store’s performance and team development.
• Strong understanding of KPIs management and creating impact strategically
• Team motivator and human leader<