Store Associate "AVESTAN" Soho

at  Deciem

WHAT ON EARTH IS AVESTAN?

AVESTAN is a conceptual store and a continuation of our late co-founder of DECIEM Brandon Truaxe, and his journey into the world of Aromas.
It is a destination where customers can explore, discover, and connect in the Only Store globally.
Home to a single fragrance, and in a space where we create unique and immersive shopping experiences.

WHAT WE’RE LOOKING FOR

We are looking for a charismatic Store Associate who will join our fantastic team at AVESTAN.

You will deliver the highest standards of customer service by following the AVESTAN experience and contributing to a teamwork environment positively, pleasantly, and effectively.

• This is a part-time role 30 hours per week (4 days)
• This is a permanent position <3

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• A minimum of two / three years of experience, in the luxury industry, is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) and basic math skills
• Strong Time Management and ability to customize clients’ journeys with confidence.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills

• Greet all customers who enter the store with enthusiasm and professionalism reflecting the Brand’s vision through excellent service.
• Introduce Avestan’s story to inspire customers with our store’s unique experience.
• Assist in maintaining store standards of cleanliness and organization while maintaining store VM.
• Ensure databases and customer profiles are up-to-date and contain accurate and relevant data aligning with GDPR.
• Stay up to date with product knowledge, company information, launches, and campaigns, and assist in the onboarding, training, and development of new employees.
• Responsible for the store opening/closing procedures.
• Manage customer feedback and queries and ensure compliance with store policies and procedures (e.g. loss prevention, safety standards, returns)
• Communicate inventory issues/concerns to Store Management
• Participate in inventory control and counts to ensure product stock is up to date.
• Operate POS and complete transactions accurately and efficiently. Perform operational duties such as cash handling, restocking, replenishing products