Store Colleague

at  Blacks

BLACKS - STORE COLLEAGUE PART TIME

We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them.
From our nautical based beginnings, we’ve grown to be one of the most recognisable names on the high streets in the UK. We’ve evolved to a point where our extensive range is available online, meaning we can equip like minded enthusiasts with the best clothing, footwear and equipment across the world.
We live and breathe the outdoors, from simple walks and technical hikes, to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them…

SKILLS/EXPERIENCE/KNOWLEDGE PREFERRED:

• Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team.
• Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
• Experience of effectively prioritising workload to achieve team goals and objectives.
• A passion for customer service and a proven record of delivering excellence in this area.
• Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.

ROLE OVERVIEW:

Make Blacks a great place to shop through delivering exceptional service which has customers at the heart. Deliver exceptional store standards by following processes, policies and principles helping us become the nation’s favourite outdoor retailer.

KEY DUTIES/RESPONSIBILITIES:

• Engage customers following our service model.
• Support a culture of exceptional customer service and win customers for life by exceeding their expectations.
• Play your part in creating a safe and compliant operating environment for all colleagues and customers.
• Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.
• Follow processes and policies in line with expectations.