Store Director - Birmingham

at  Sephora

CLIENT EXPERIENCE:

• Embody the Sephora Attitude and set an example for the team.
• Provide support to the team in difficult situations to ensure client satisfaction.
• Coach and train the team to meet commercial and operational Key Performance Indicators (KPIs).
• Manage and cover the sales floor, ensuring effective floor leadership.
• Motivate the team through floor management to create an addictive experience for clients.
• Utilize tools such as the Love Meter and CEE (Customer Experience Excellence) to analyze overall satisfaction and propose action plans for improvement.
• Inspire the team to use digital tools and deliver customized services.
• Collaborate with the Training Department to coach the team in offering Beauty Services for maximum client satisfaction.
• Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
• Lead the Management team in creating a positive and energetic shopping experience to achieve all commercial KPIs.
• Support the head of operations in analyzing results and proposing action plans to enhance the client experience.
• Maintain and enforce quality customer service standards and resolve customer service complaints.

SKILLS:

• Training Knowledge: Advanced Product Knowledge; Intermediate knowledge of health and safety procedures.

• Experience: Proven successful role in managing; Minimum 7 to 8 years’ experience in store management; Bachelor’s degree.

• Competencies: Digital orientation, analytical skills, and business acumen; Excellent communication skills; Intermediate MS Office skills; Ability to deal with ambiguity; Commercial and financial awareness; Ability to develop, manage, and inspire teams.
• Additional: Project an exceptional image and body language according to Sephora guidelines; Stay up to date on trends and products; Inspire, mentor, and coach the team.

Please refer the Job description for details