Store Leader (Store Manager)

at  Activate Games

#ENTER THE GAME - ACTIVATE, COMING SOON TO PORT COQUITLAM!

Activate is a technology company building interactive gaming facilities across Canada and the US. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with the addition of a Store Leader in our new location opening soon in Port Coquitlam on 1090 Lougheed Hwy #108. To learn more about us, click here and check us out on Instagram and Facebook @activategames.
The Store Leader works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming-related.

THE QUALIFICATIONS:

• Demonstrated strengths in collaborative team environments
• Ability to foster strong relationships with customers and employee
• Excellent communication skills, including listening, and oral
• Proficient in Microsoft Office and related software
• Multitasking in both leading teams and operational performance
• Highly organized in managing competing priorities

Store Operations

• Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
• Effective understanding of key performance indicators
• Help maintain brand consistency through positive customer experiences and local event involvement
• Participate in planning meetings to prepare and roll out various training and initiatives
• Perform regular general inspections of front desk and gaming areas
• Perform daily cleaning and maintenance duties in compliance with company standards
• Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist

Customer Relations

• Create a lasting experience with in-store customers
• Ensure customer satisfaction is a high priority and always top of mind
• Receive and communicate customer suggestions for business process improvement

People Leadership

• Scheduling duties, as required, to ensure peak periods are properly staffed
• Leading in the hiring of new employees and creating a talent pipeline
• Managing performance of employees, including accountability coaching and development
• Training and development of new and current employees
• Address escalated concerns from customers and/or employees when necessary

Maintenance and Inventory

• Oversee the day to day maintenance process flow required for the facility
• Ensure scheduled maintenance is coordinated by the Team Lead as needed, audit Team Lead notes and logs to ensure accuracy
• Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products
• Provide regular updates to Regional Leader on facility issues
• Assess the gaps and identify the level of training required to enable employees to assess and/or carry out maintenance through coaching and practical experience
• Ensure team is aware of room maintenance and how that impacts operations and customer experience