Store Manager - Chelsea, London

at  ANINE BING

ANINE BING is looking for a Store Manager to lead our Chelsea location.
The Store Manager is the ultimate ambassador for ANINE BING, who embodies the values of our Brand, fosters an elevated and progressive team environment, develops an exceptional sense of community and client experience, and leads by example to exceed company objectives with integrity and refinement.
The ideal candidate is a people-oriented leader who is passionate about creating the best in class customer experience. As the Store Manager, you will be leading the store to achieve sales goals & profit with a strategic mindset. The ideal candidate leads with a creative approach, will develop and teach a profitable sales team, and grow personal client relationships for both in store and online sales.

QUALIFICATIONS:

• 2-5 years of experience in leadership role
• Must be a leader in delivering exceptional interpersonal skills and customer service
• A customer service ambassador; ability to create and develop relationships with customers. Able to proactively and positively handle customer consumers.
• Experience managing & driving sales goals, budget; knowledgeable of retail math
• Ability to build and maintain a client book, in turn teach your team
• Must be able to work a flexible work schedule including nights, weekends and retail holidays
• Tech savvy and experienced using Microsoft(Excel, Word) & G Suite

MORE ABOUT ANINE BING

ANINE BING is a Los Angeles-based fashion house started in 2012 that blends elements of Scandinavian simplicity with American energy to offer modern wardrobe essentials for women seeking a timeless yet rebellious approach to everyday style. Since its launch, ANINE BING has built a global brand represented across 90+ countries, including brick-and-mortar retail stores in cities worldwide.
Headquartered in Los Angeles, ANINE BING has over 200 employees and is backed by key investors, which include Index Ventures founder Danny Rimer (Facebook, Dropbox, Roblox, Net-A-Porter), Greycroft Partners founder Dana Settle (Bumble, Cuyana, Farfetch), and Felix Capital founder Frederic Court (Goop, Farfetch, Vitrue, Dailymotion).

• Work closely with the sales team to ensure all customers receive an unforgettable experience while shopping in store .Lead and drive daily sales, team management and operation of the store.
• Oversee and manage interviewing, training and development of all new employees. Responsible for continued education and development of existing team members.
• Responsible for store operations; set a plan to ensure daily operation expectations are achieved. Manage monthly store supply budget & ordering
• Consistent analysis of sales, store KPIs, team productivity & use other necessary business tools to take action in order to achieve store goals and maximize results
• Manage store operating schedule & budgeted schedule hours for store. Responsible for managing employee time request off and ensuring store is staffed to support business needs
• Responsible for leading & fostering a productive & positive work environment for employees. Manage team punctuality and role responsibilities. Responsible for all employee relations or concerns in partnership with human resources.
• Collaborate with the HQ retail team to strategically plan local/community events for the store. Be the community ambassador for your respective market, build relationships with community partners, friends of the brand & plan seasonal partnerships or events.
• Provide timely, actionable feedback to retail HQ team regarding product feedback & store allocation to support sales opportunities
• Seek fashion and product knowledge to build your styling expertise. Ensure the sales team is trained and knowledgeable to successfully deliver exceptional selling experience
• Maintain a clean and organized presentation of the sales floor and stockroom. Support visual merchandising standards and seasonal directives.