Store Manager - Coffee Shop

at  FCB Coffee

FCB Coffee operates a chain of speciality coffee shops on a number of British Rail Stations across the South East of England.
We are looking for a passionate and energetic Manager to join our store on the South Bank in London (Blackfriars station). This is a full time, permanent position. It is an exciting opportunity for an enthusiastic and experienced individual who has the personality, in-depth knowledge and passion for the coffee business.

Duties include but are not limited to the following:

• Managing the overall operation of the shop on a daily basis such as: maintenance, staffing, financial performance, stock levels, deliveries (this may involve working beyond contracted hours on occasion, including evenings and weekends).
• Working with our management team to ensure that the passion for our brand, the delivery of our services and the quality of our product is passed onto and instilled in all new and existing staff.
• Providing outstanding customer service and maintaining strong brand awareness.
• Maintaining standards in all aspects of our operation such as presentation & cleanliness, health & safety compliance, quality control etc.
• Helping implement new products, menus and pricing policies.
• Dealing with purchase orders, stock deliveries and quality control of all products being sold at the shop.
• Financial reporting to the Head Office.
• Communication with Head Office on a regular basis in regards to takings, days trading, staffing issues etc.

The ideal candidate should have:

• Supervisory or management experience in the speciality coffee industry
• Exceptional people, customer service, communication, and organizational skills
• Strong financial acumen- the ability to control cost, waste and plan budgets
• An outgoing personality and positive outlook
• A hands-on approach
• A strong desire to succeed
• A genuine passion to lead and inspire the teams, and achieve excellent results
• Ability to communicate effectively at all levels
• Passion to deliver the highest levels of customer service
• Quality and sales driven approach
• Good knowledge of the UK coffee industry

What we offer:

• Training and education (SCA CSP modules)
• Performance bonus
• Competitive salary
• A fun and rewarding working environment

This role is ideal for someone looking to further their career in coffee and be part of a successful growing business.

• Managing the overall operation of the shop on a daily basis such as: maintenance, staffing, financial performance, stock levels, deliveries (this may involve working beyond contracted hours on occasion, including evenings and weekends).
• Working with our management team to ensure that the passion for our brand, the delivery of our services and the quality of our product is passed onto and instilled in all new and existing staff.
• Providing outstanding customer service and maintaining strong brand awareness.
• Maintaining standards in all aspects of our operation such as presentation & cleanliness, health & safety compliance, quality control etc.
• Helping implement new products, menus and pricing policies.
• Dealing with purchase orders, stock deliveries and quality control of all products being sold at the shop.
• Financial reporting to the Head Office.
• Communication with Head Office on a regular basis in regards to takings, days trading, staffing issues etc