Store Manager

at  Elvaridah

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.
We are recruiting to fill the position below:

JOB DESCRIPTION

• We are seeking a dynamic and experienced Store Manager to oversee the day-to-day operations of our Fabric store.
• The ideal candidate will be responsible for a wide range of duties including staff supervision, inventory management, customer relations, order monitoring, and financial oversight.
• The Store Manager will report directly to the store owner and play a key role in ensuring the store’s success and profitability.

QUALIFICATIONS AND SKILLS

• Degree / HND / OND in Accounting, Business Managementwith 3 - 5 years of experience.
• Proven experience in retail management, with a track record of success in driving sales and profitability.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Constantly Updating the CEO on Everything:

• Provide regular updates to the store owner on all aspects of store operations, including sales performance, staff productivity, inventory status, and customer feedback.
• Communicate any significant issues or concerns promptly and collaborate with the store owner to address them effectively.

Supervise Staff:

• Oversee all staff members, including sales associates and support staff if any.
• Manage staff attendance, working hours, and scheduling to ensure adequate coverage during operating hours.
• Provide training, guidance, and performance feedback to staff to enhance productivity and customer service skills.

Inventory Management:

• Maintain accurate inventory records and monitor stock levels to prevent shortages or excess inventory.
• Coordinate with suppliers to ensure timely replenishment of stock.
• Conduct regular inventory audits to identify discrepancies and implement corrective measures.

Customer Relations:

• Cultivate positive relationships with customers by providing exceptional service and addressing inquiries, complaints, or feedback promptly.
• Implement strategies to enhance customer satisfaction, loyalty, and retention.

Order Monitoring and Tracking:

• Receive and process customer orders promptly and accurately.
• Monitor order status and track shipments to ensure on-time delivery.
• Address any issues or delays in order fulfillment proactively to minimize customer dissatisfaction.

Supervision of WhatsApp Conversations:

• Monitor and respond to WhatsApp messages from customers in a timely and professional manner.
• Provide assistance, information, or resolutions to customer inquiries or concerns through the provided WhatsApp communication channel.

Monitor Deliveries:

• Coordinate with logistics partners to schedule and track deliveries to the store and clients.
• Inspect incoming deliveries for accuracy and quality, and handle any discrepancies or damages accordingly.
• Ensure proper storage and handling of delivered items to maintain their integrity and quality.

Liaising with Accounting Team:

• Collaborate with the accounting department to ensure accurate financial record-keeping and reporting.
• Provide necessary documentation and information for bookkeeping and expense tracking.

Closing out Monthly Transactions:

• Compile and review all financial transactions, including sales, expenses, and payments, at the end of each month.
• Prepare and submit comprehensive monthly financial reports to the store owner for review and analysis.
• Identify areas for cost-saving measures and revenue enhancement opportunities based on financial data analysis.

Collating Expenses:

• Record and categorize all store expenses, including payroll, utilities, supplies, and maintenance costs.
• Analyze expense data to identify trends, deviations from budget, and areas for cost optimization.
• Work with the accounting team to ensure accurate expense tracking and reporting in accordance with company policies and procedures.