Store Manager

at  Hamleys

SPECIFIC JOB SKILLS:

• At least 3 year experience of retail management
• Multi-site experience desirable
• Excellent communication skills both written and verbal
• IT literate, numerate and articulate
• Ability to work independently and as part of the team
• Effective time management and planning skills
• Ability to communicate team members views to the Management team effectively

COMPUTER SKILLS:

• Microsoft Office (Min Intermediate)

EDUCATION:

• Ideally educated to A-level.

COMMERCIAL SKILLS:

• Knows how to drive sustained results through maintaining excellent relations with key stakeholders.

JOB PURPOSE SUMMARY:

To exceed annual retail sales, profit, service and brand standards to agreed targets through the support, management and development of the store team(s).

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• To improve business performance and realise objectives through the effective leadership of a well motivated team
• Communicate, deliver and follow up on “Trading The Hamleys Way” (TTHW) principles & guidelines,
• Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,
• Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs,
• Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate HR and L&D tools
• Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,
• Manage the recruitment, onboarding, training, development and retention of key direct staff according to company policy and employment law
• To set goals and monitor performance, taking action to help people reach their potential
• To drive and develop exceptional customer service and instore experience
• To establish and develop effective relationships informal and formal, with internal and external networks
• To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities
• To effectively manage the store P&L within operational budgets and cost control parameters
• To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
• To ensure clear lines of communication are established and understood throughout the store