Store Manager

at  Home Hardware Whistler

Home Hardware is Whistler’s everything store that has been serving the community for over 25 years. Whistler Home Hardware stocks a wide range of products form nuts and bolts to furniture and kitchenware.
The Store Manager is responsible for all store operations, including maintenance of facilities, inventory control, marketing, merchandising, sales, cost containment, and personnel management and motivation. The Store Manager accomplishes their objectives by personal action and/or delegation of responsibility as appropriate. All tasks are performed with sufficient speed and accuracy to ensure courteous and prompt customer service is maintained at all times.

QUALIFICATIONS:

• High School graduation or equivalent.
• Bachelor’s degree in a business-related field is preferred but not a necessity.
• 3 - 5 years of retail experience is an asset.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Ability to lead.
• Ability to work co-operatively in a team atmosphere.
• Excellent communication skills.
• Job-related managerial training.
• Willingness to continually develop professional skills and knowledge base.

• Direct the complete retail operation of the store while following the guidelines of current company policy.
• Implement all policies, procedures, and objectives as determined by the Dealer-Owner(s).
• Analyze internal and external changes that affect the store’s operation or goals. Make or recommend changes or adjustments.
• Establish sales and productivity goals for operations and ensure that they are met.
• Track daily sales and compare them to projected sales.
• Develop new operational plans and procedures as necessary.
• Understand the POS system, and procedures related to purchases.
• Ensure cash reports and deposits balance daily.
• Maintain good communications with the Dealer-Owner(s), management and employees at all times.
• Participate and represent the store at local community events.
• Understand store traffic patterns and schedule accordingly.
• Keep abreast of the competition in the store’s area and communicate findings with the Dealer-Owner(s) and staff.
• Read trade publications, manufacturers’ literature, training materials, etc., to keep on top of industry trends and activities and to gain product knowledge.
• Take an active role in inventory, warehouse, merchandising, marketing, and sales activities to provide an example for employees and to maintain familiarity with all phases of store operations.
• Establish and maintain safety training and loss prevention programs.
• Provide direction to management staff.
• Treat all employees with respect.
• Ensure all new staff are properly trained and oriented to the company.
• Supervise in-store personnel to keep productivity at peak levels.
• Facilitate prompt settlement of employee complaints and problems.
• Take appropriate disciplinary action when employees violate company rules and/or policies. Maintain complete and accurate records of such actions.
• Conduct management and team meetings to discuss problems, review operational objectives, and recognize and celebrate accomplishments.
• Develop and train personnel capable of assuming further responsibilities within the company.
• Establish schedules for vacation, holidays, flextime, time-off, etc.
• Explain fringe benefits to employees.
• Develop and maintain job descriptions for all employees. Keep employees properly informed about the tasks assigned to them.
• Evaluate employee performance on a quarterly/annual basis.
• Be accessible to all employees for questions or comments about their job responsibilities.
• Provide an environment that encourages high employee productivity and morale.
• Ensure that all personnel maintain the knowledge and skills necessary to provide good customer service and to maximize sales, with particular attention to add-on sales opportunities.
• Recognize and reward employees who provide exceptional customer service and/or demonstrate excellent skills.
• Set a good example by always following company policies and procedures.
• Maintain good customer relations through your presence on the sales floor, knowledge of products and services, and ability to assist customers.
• Facilitate the resolution of customer complaints.
• Manage inventory to maximize profit.
• Supervise the display of merchandise for maximum sales efficiency.
• Prepare sales associates for sales and promotional activities.
• Ensure merchandise is marked down in a timely and accurate way.
• Create in-store promotions to build traffic.
• Attend trade shows and Homecoming.
• Work on additional duties and assignments as assigned by the Dealer-Owner(s).
• Work in a safe manner in accordance with provincial and federal safety legislation.