Store Manager

at  MS Surbiton

Role: Food Retail Store Manager - Franchise
Hours: Full-Time/Permanent
Location: Borough of Kingston/Sutton
Company: Iceking
Iceking have recently partnered with M&S as a food retail franchise partner and we are looking to appoint an experienced Store Manager to join our Food team. Iceking are a family owned second generation entrepreneurial business who are actively expanding in the retail, hospitality and leisure sectors. As proven operators with the ability to help shape and drive brand strategy, we have a strong people centric culture.
M&S is changing, and it’s changing fast! As part of theirs and now our transformation to deliver ‘Stores of the Future’ we are looking for innovative and resilient Leaders. M&S are working hard to ensure the store estate is fit for the future, by trialling different concepts and opening new stores and they have a plan to openc.75 stores over the next 3 years offering customers a new and innovative shopping experience, whilst maintaining the traditional M&S values customers love. Iceking are excited and proud to be part of that transformational journey.
As a Store Manager demonstrating strong drive and vision is imperative, having a real commercial instinct, a business transformation mentality, and a passion for high performance in everything you do is key. We are looking for accomplished Retail Superstars with experience in food retail who are proven leaders.

TECHNICAL SKILLS/EXPERIENCE

• Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store
• Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
• Uses all available data and MI (internal and external) to identify commercial, visual, cost savings& customer opportunities to increase profit
• Good level of digital capability and a comprehensive understanding of systems and ability to exploit them
• Strong knowledge of the legal requirements and accountabilities across the store
• Knowledge of our people policies and of driving and managing performance within a team
• The ability to have difficult conversations with effective resolutions with both colleagues and line managers
• Great communicator and active listener who will inspire, share their knowledge and best practices with others
• Proven ability to plan and review across weekly, monthly and quarterly time frames
• Proven ability to consistently deliver under pressure demonstrating high levels of resilience
• Ability to build and maintain relationships with key stakeholders across all levels of the business
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

What’s in it for you?

• Holiday Entitlement 5.6 weeks (28 days) – which increases with service
• First class welcome with a tailored 12-week induction in your training store
• Options to progress – it’s something we’re proud of at Iceking
• Annual bonus, depending on performance and profit

Setting first class standards and driving continuous improvement are crucial attributes to exploit every commercial opportunity and drive sales. With a passion for delivering excellent standards at all times combined with continuously driving growth & profitability of the store through successful implementation of the retail plan.
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To drive a selling culture within your team.

• To lead your team to deliver excellent customer service and hit store targets.
• Deliver an inspirational, improved, and consistent visual customer journey instore which inspires our customers to shop and buy more often.
• To utilise and exploit data & management Information to support with operational decisions.
• To implement a continuous improvement mentality.
• Build relationships with key partners across your Region and beyond to maximise all growth opportunities, execute fantastic events and drive conversion.
• To continuously seek opportunities to develop future talent through providing a supportive and coaching approach to drive high performance within the team
• Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer
• Drive improved KPI performance and deliver operational efficiency
• Setting the strategic direction for the store aligned to the retail priorities
• Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand

About your Leadership

• A superb knowledge of retail
• A proven leadership track record and the ability to lead effectively through ambiguity
• Tech savvy - an understanding of systems and have the ability to exploit them
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers
• Able to juggle several priorities whilst still maintaining an excellent standard, working with pace
• A desire to push boundaries and collaboratively make a difference
• Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality
• Successfully embeds change for lasting commercial impact and results
• Holds themselves and their teams accountable for delivering objectives and business targets
• Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes