STORE MANAGER

at  Raw Pet Food Pantry

ABOUT US

Raw Pet Food Pantry is a specialist retailer dedicated to providing top-quality raw pet food. We are passionate about pet nutrition and offer an exceptional range of products to our customers. As we continue to grow, we are looking for a motivated and experienced Store Manager to lead our Lee-on-Solent store and contribute to our success.

Skills and Experience

• Solid retail background, with experience at Head of Department or Supervisor level
• Strong computer literacy, with familiarity in retail software (Lightspeed) is desirable
• Proven experience in staff management and leadership, including scheduling, absence and holiday management, timesheet administration, and issuing fair, rolling rotas within set timeframes
• Ability to efficiently manage both shop floor operations and administrative duties
• Excellent written and verbal communication skills
• Strong commercial awareness with a strategic mindset
• Confident, positive, and proactive, contributing your own ideas to drive business growth
• Genuine passion for animals and their well-being
• Product knowledge around raw pet food and feeding practices is desirabl

THE ROLE

As the Store Manager, you will report directly to the company director and take full ownership of the day-to-day operations of the store. You will also be responsible for overseeing the on-site groomers, ensuring that all store targets and departmental objectives are met. This is a full-time position, with some weekend work required (3 Saturdays out of 4).

KEY RESPONSIBILITIES

• Recruit, train, and support staff to ensure exceptional customer service and maximise sales
• Oversee stock management, including supplier orders, stock rotation, and inventory levels
• Coordinate stock transfers between the Lee-on-Solent and Shedfield stores
• Maintain high standards of store presentation and cleanliness
• Build and nurture relationships with customers, retail partners, and grooming customers
• Manage commercial activities, including promotions, events, and product margins
• Set and manage store goals and targets, ensuring they are met
• Demonstrate confidence, positivity, and helpfulness, and contribute innovative ideas to enhance the business

Skills and Experience

• Solid retail background, with experience at Head of Department or Supervisor level
• Strong computer literacy, with familiarity in retail software (Lightspeed) is desirable
• Proven experience in staff management and leadership, including scheduling, absence and holiday management, timesheet administration, and issuing fair, rolling rotas within set timeframes
• Ability to efficiently manage both shop floor operations and administrative duties
• Excellent written and verbal communication skills
• Strong commercial awareness with a strategic mindset
• Confident, positive, and proactive, contributing your own ideas to drive business growth
• Genuine passion for animals and their well-being
• Product knowledge around raw pet food and feeding practices is desirable