Store Manager – Retail Operations

at  The Salvation Army

The Store Manager ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, store staff training, reclamation and product donation flow, transportation, and processing of in store donations. The position is for multi-sites.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

• Completion of College Diploma
• Valid driver’s license with a clean driver’s abstract

EXPERIENCE AND SKILLED KNOWLEDGE REQUIREMENTS

• 2-3 years of retail experience required

SKILLS AND CAPABILITIES:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• The ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
• Possesses the personal qualities and attitudes that respect and maintain the spirit, dignity and individuality of the donors, customers, and Mission Partners
• Able to work in a consultative, diplomatic, and tactful manner
• Able to work cooperatively and effectively with staff, donors, and the public
• Attention to detail, problem solving and upholds logistical best practices
• Keen sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Strong people and collaborative abilities
• Good oral/written communication skills
• Proven trainer and team-builder competencies
• Adaptability/Innovation
• Effective organizational and time management skills – self-motivated and disciplined self-starter
• Action orientated
• Technical Learning
• Results Driven
• Self-knowledge
• Communication
• Leadership

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.
Published
July 28, 2024
Location
Kelowna, BC
Job Type
Full-time
Ministry Unit/Dept:
Okanagan Central Community Church & Ministries
Salary Range:
$24.18-$25.50 per hour
Address:
1480 Sutherland Avenue
Posting Expires:
August 5, 2024
Applications Accepted By:
E-mail: Jennifer.Henson@salvationarmy.ca Please mention the ‘Job Title’ in the subject line of your email

KEY RESPONSIBILITIES:

• Directs retail operations of the store to meet sales targets and control expenses while maintaining customer service standards
• Hires, orientates, trains, evaluates, recognizes, disciplines and terminates in concert with Territorial/National standards
• Supervises the Retail Floors Supervisors and Sales Associates at all stores
• Manages health & safety, labour/employee relations and other related issues at a store level
• Plans store layout to attract customers including window displays and merchandise displays, decides on in-store promotions and auctions and keeps abreast of marketing trends by checking competitor’s stock; ensures attractiveness of the store through “Tidy Maintenance”
• Determines and maintains appropriate inventory levels based on spot checks of the store and reviewing weekly sales records
• Oversees sales and store promotions based on inventory levels and special events
• Protects the store from inventory shrinkage by close visual monitoring
• Ensures in-store safety for staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness dealing with volatile situations); ensures that the property (store) is always secured
• Establishes and manages in-store budget within guidelines; executes budgetary objectives by attaining sales margins, maintaining staffing cost ratios, and profit objectives as established by the region; ensures nightly sales are deposited into the appropriate financial institution
• Analyzes store financial statements and strategizes appropriate action to attain financial goals, monitoring the cost of goods (i.e., buying products from warehouse, tracking costs associated with product, etc.)
• Order supplies for retail operations
• Assists Community Engagement and Resources Manager in preparing financial and other requested reports (e.g. sales reports, staffing costs, and payroll data)
• Works with other Salvation Army agencies to deliver emergency & disaster services as assigned by the Corps Officer
• Assists Community Engagement and Resource Manager in leading Thrift Store Leadership Team meetings and store team meetings.
• Participates in ongoing employee sponsored leadership and manager training.
• Ensures the front tils and POS systems are running correctly, and remediates any breakdowns
• Provide excellent customer service by answering and returning phone calls, emails and in-store visits
• Ensure effective communication of any policy changes to paid and unpaid mission partners
• Contribute to, create, and maintain a positive workplace culture
• Ensure opening and closing procedures are followed including daily cash reports, bank deposits, and maintaining / reporting on extra float
• Assist with the recruitment and training of new staff and volunteers - and provide volunteer and staff support
• In coordination senior management ensure that HR files, incident reports, disciplinary reports are up to date and kept confidential
• Performs other duties as assigned
  NOTE: Not all incumbents perform all the duties described above but perform a similar range of duties.

MANAGERIAL RESPONSIBILITIES:

• Reports to: Community Engagement & Resource Manager
• Direct reports: between 10-20 staff members
• May oversee volunteers