Store Manager - Romford

at  Tile Giant

Hours of Work - 40 hours per week on a rota to cover the store opening hours of Monday - Friday 7.30am to 6pm Saturday 9am to 6pm and Sunday is 10am to 4pm. You will work 5 days out of 7.
Salary - Up to £35,000 OTE, including store bonus, and uncapped store manager bonus.
Having recently undergone an exciting business transformation, and with new owners focusing on investment, driving sales and brand awareness, Tile Giant is looking for new colleagues to join us as a Store Manager at our Romford Store.
Serving our retail and trade customers from over 50 stores across the UK and through web sales, we offer a range of tiles from ceramic and porcelain to natural stone and mosaics, plus tiling accessories. We pride ourselves on providing quality customer service and in-depth product knowledge, whilst being at the forefront of trend-setting designs and decorative fashion.
The role of Store Manager is integral to driving store sales by leading your team to deliver to the Tile Giant strategy. You will model our service culture and engage your team to do the same.
Treating your stores as your own business is key, so planning and decision making is important. As a leader of people, you not only develop your own business but also yourself and your team through your interpersonal skills, all supported by strong communication skills.

• Leading and training your team to provide excellent customer service
• Manage and lead the store team
• Deliver robust inductions learning opportunities to the team
• Plan merchandising, stock rotation, effective stock management to control stock costs & losses
• Take ownership of the stores P&L and monitor all controllable costs to ensure store profitability
• Control the profit margins in store and strive to achieve store targets and maximise profit and turnover
• Boost ATV with an uplift in add on sales
• Performance management of the team and have regular individual review meetings
• Customer focused with customer engagement being a main priority
• Plan store displays and ensure the timely execution of all new product launches
• Work with the team and Regional Operations Manager to improve the store/business
• Deliver on KPIs and empower your team to deliver
• Plan key merchandising activity and ensure robust stock management routines are in place
• Build relationships with customers and local Traders
• Give honest and clear feedback to your team and also the ROM
• Be proactive in all interactions with customers
• Ensure that the Store H&S records are all kept up to date for the Fire portal, Skills Hub, StaySafe
• Ensure store and all employees are adhering with all Health and safety policies and procedures
• Plan & manage the stores productivity, rotas, holiday, absence & cover as required
• Engage with and action all communications from head office including the weekly Tile Talk
  NB – This role requires a degree of heavy lifting, Tile Giant have a duty of care towards ensuring all employees are kept safe during work hours, however employees also have a duty of care and responsibility to ensure they take care of their own Health and Safety. Therefore, it is a requirement that a person should be physically fit to carry out heavy loads and manual handling tasks.