Store Manager

at  TalentFinity

Are you a dynamic and experienced retail professional looking for an exciting leadership opportunity in North York? Our client, a renowned leader in the wholesale distribution industry, is seeking a dedicated Store Manager to join their vibrant team. This role offers the chance to oversee operations at a key location, drive sales growth, and ensure an exceptional customer experience. If you have a passion for retail management and a track record of success in a fast-paced environment, we want to hear from you!

SKILLS THE CLIENT IS LOOKING FOR

• Completion of College or University Degree or Diploma (Ideally in a business, marketing or related field).
• Ideally 3+ years of cumulative experience in a related environment – where leadership, operational and relationship management skills were demonstrated and developed.
• Experience in the food service / wholesale industry (B2B) strongly preferred.
• Strong overall computer skills – comfortable with Microsoft Office Suite (Excel, Word, etc.), Warehouse Management and Point of Sales systems.
• Operations Management: able to maintain consistent oversight of store functions, delegating and following up with staff to ensure efficiency and performance is optimized and company standards upheld.
• Customer / Sales Focus: Demonstrated ability to facilitate a customer-centric environment - driving sales by delivering attentive service, personalized interactions, and proactive problem-solving to ensure customer satisfaction and loyalty.

• Cultivating Customer Experience and Relations: Fostering positive customer service interactions to enhance the overall shopping experience, increase basket size, encourage repeat business, and boost customer foot traffic.
• Achieving Key Performance Indicators (KPIs): Delivering results in critical areas such as sales, profitability, costing, customer footfall, basket size, and safety standards.
• Providing Leadership and Team Support (up to 12 reports, including 2 supervisors): Offering guidance and leadership to the team by providing coaching, training, and direction on daily priorities and essential tasks. Ensuring adherence to standards and following up to confirm completion.
• Managing Team Operations: Overseeing hiring processes, conducting training sessions, creating schedules, leading performance evaluations, and, if necessary, managing disciplinary procedures. Identifying talent within the team and fostering employee development opportunities.
• Maintaining Operational Excellence: Demonstrating comprehensive knowledge of all store operations and implementing strategies to ensure compliance with health and safety protocols, optimal merchandising practices, cleanliness standards, and overall store presentation.
• Implementing Inventory Controls: Establishing and enforcing proper inventory management practices to minimize shrinkage and maximize inventory compliance.
• Managing Store Costs: Monitoring and controlling expenses throughout the store to ensure efficient cost management and profitability.
• Promoting Positive Interactions: Interacting with others in a respectful and accepting manner, maintaining a positive attitude even in challenging situations, utilizing de-escalation techniques as necessary, and serving as a role model for organizational values.
• Collaborating with Head Office Departments: Working closely with various departments at the head office, including Human Resources, Finance, Supply Chain, and Marketing, to ensure alignment with company goals and objectives.