Store Manager

at  The Original FARM

STORE MANAGER

The Original FARM is a leading cannabis retailer that empowers the customer to take the best- informed decision through thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.
The Store Manager reports to the Vice President of Sales or designate.

The Store Manager has the following positions as direct reports:

• Assistant Store Manager
• Inventory Supervisor
• Inventory Associate
• Back of House Keyholder
• Front of House Keyholder
• Budtenders

The responsibilities include, but are not limited to the following:

CUSTOMER EXPERIENCE:

• Drive the store results by building and leading a highly performant team
• Expand the customer data base and build brand loyalty
• Manage and inspire staff to deliver the highest level of customer experience
• Represent the values of The Original FARM Cannabis brand with utmost integrity
• Model a customer service centric culture that fosters a positive work environment and experience
• Address all customer concerns in a timely and empathetic manner
• Ensure all team members are trained in product knowledge related to their position
• Promote an environment that encourages an on-going cannabis education for both customers and the team.
• Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
• Ensure the brand values are consistently represented through compliance to all policies and procedures

SKILLS AND ABILITIES REQUIRED:

• Proven ability to acquire, develop and retain top talent
• Exceptional customer service skills
• Strong business acumen; including retail math, understanding sales reports and KPIs
• Proven ability to work with retail operating systems
• Excellent verbal, written and interpersonal communication skills
• Strong work ethic: ability to problem solve
• Demonstrate critical thinking and logic
• Strong interpersonal skills with the ability to foster strong relationships and partnerships
• Demonstrated success in motivating and leading a team
• Excellent time management skills
• Positive and optimistic attitude
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Attention to detail

Please refer the Job description for details