Store Manager | Tissot MidCity

at  Swatch Group

About Tissot
Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition.
Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France, and La Vuelta and in motorsports MotoGPTM are just some of the names that rely on Tissot as their Official Timekeeper. We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity, and excellence.
The Role
Store Manager’s primary purpose is to ensure the store runs smoothly without issues, ensuring budgets are always met and leading by example.

This role will be responsible for

• Continually review operational reports and records to ensure company policies and procedures are being upheld.
• Ensuring set up and set down processes are implemented and run smoothly
• Daily reports are reviewed and sent to relevant management making sure all figures balance
• Monitor store transfers, damaged returns and CS inventory ensuring correct levels of store inventory are kept at all times
• Define responsibilities of sales team making sure all tasks are being completed to the expected standard
• Conduct orientation and regular training, coach and develop the team
• Ensure store sales targets are continuously being achieved
• Deal with elevated clients and supporting team where necessary
• Liaise with SGA Human Resources Manager and Brand Manager on recruitment of the best candidates for the business
• Provide ongoing feedback to the Brand Manager on staff performance
• To be always fully qualified in Tissot e-learning
• Conduct ongoing sales coaching to ensure selling skills are of the highest standard
• Work with TISSOT Marketing & Communications Team to develop and co-ordinate events
• Boutique Public Relations
• Work closely with Centre Management to maximise opportunities
• Develop relationships with tour operators

The person in this role would need to have the following skills and experience

• Tertiary qualifications in Business Administration preferred
• Minimum 5 years retail experience in high-range/premium sector preferred
• Highly developed and proven Customer Service Skills
• Proven staff Management experience
• Computer literacy skills: Word, Excel
• Excellent organisational skills
• Excellent oral and written communication skills
• Numerical and financial skills
• Strong analytical and problem solving skills
• Effective time management skills
• Team player
• Energy, drive and enthusiasm

How to apply
Click APPLY to submit your application.
Job Reference: SGAU0052

This role will be responsible for

• Continually review operational reports and records to ensure company policies and procedures are being upheld.
• Ensuring set up and set down processes are implemented and run smoothly
• Daily reports are reviewed and sent to relevant management making sure all figures balance
• Monitor store transfers, damaged returns and CS inventory ensuring correct levels of store inventory are kept at all times
• Define responsibilities of sales team making sure all tasks are being completed to the expected standard
• Conduct orientation and regular training, coach and develop the team
• Ensure store sales targets are continuously being achieved
• Deal with elevated clients and supporting team where necessary
• Liaise with SGA Human Resources Manager and Brand Manager on recruitment of the best candidates for the business
• Provide ongoing feedback to the Brand Manager on staff performance
• To be always fully qualified in Tissot e-learning
• Conduct ongoing sales coaching to ensure selling skills are of the highest standard
• Work with TISSOT Marketing & Communications Team to develop and co-ordinate events
• Boutique Public Relations
• Work closely with Centre Management to maximise opportunities
• Develop relationships with tour operator

The person in this role would need to have the following skills and experience

• Tertiary qualifications in Business Administration preferred
• Minimum 5 years retail experience in high-range/premium sector preferred
• Highly developed and proven Customer Service Skills
• Proven staff Management experience
• Computer literacy skills: Word, Excel
• Excellent organisational skills
• Excellent oral and written communication skills
• Numerical and financial skills
• Strong analytical and problem solving skills
• Effective time management skills
• Team player
• Energy, drive and enthusias