Store Manager

at  Vicky Tech Limited

POSITION SUMMARY:

As a Store Manager, you will play a pivotal role in driving the success of Vicky Tech’s retail operations. You will be responsible for overseeing daily store activities, managing a motivated sales team, maintaining operational excellence, and achieving sales and profit targets. This role requires a dynamic and results-driven professional with strong leadership, organizational, and customer service skills.

QUALIFICATIONS AND SKILLS REQUIRED:

• Education: At least a diploma or certificate qualification in business management, retail management, or a related field.
• Experience:
  o Preferable that you have 2-3 years of experience in retail management or a similar role, but is it not essential if you can demonstrate your ability and obtain a relevant qualification. However, if you do not have the above required qualification, you must have at least one year work experience in retail industry before.

o Experience in the technology or telecommunications sector is highly advantageous.

• Skills:

o Strong leadership and people management skills.
o Proven ability to meet sales targets and manage budgets.
o Excellent communication and interpersonal skills.
o Strong problem-solving and decision-making abilities.
o Proficient in using POS systems and Microsoft Office Suite.

Great working attitude, you are required yo work 40 hour per week, and sometimes you may required to work during weekend.

• Attributes:

o Customer-centric mindset with a focus on delivering quality service.
o Ability to work in a fast-paced and dynamic environment.
o High level of integrity and professionalism

• Oversee the store’s day-to-day operations, ensuring smooth and efficient management while maintaining compliance with company policies, health and safety regulations, and legal requirements.
• Maintain inventory accuracy by managing stock levels, including ordering, receiving, and storage, to ensure optimal availability of products.
• Drive sales performance by achieving and exceeding revenue and profitability targets through effective strategies and market analysis.
• Monitor sales trends, analyze market demand, and develop innovative strategies to boost store performance, increase foot traffic, and enhance customer engagement.
• Ensure excellent customer service standards by addressing and resolving concerns promptly while building long-term relationships through tailored solutions and expert advice.
• Promote Vicky Tech’s products and services, including hardware, software, and peripheral products, to enhance customer satisfaction and loyalty.
• Recruit, train, and mentor store staff to build a high-performing, customer-focused team, providing regular feedback and identifying areas for improvement.
• Lead by example to motivate the team and foster a positive work environment that supports individual and collective goals.