Store Manager - Western Cape (Pipeline)

at  Yuppiechef Online Pty Ltd

WHO WE ARE

We’re Yuppiechef, and see ourselves as helping people find moments of joy at home. We’re here to offer outstanding and memorable service, while selling products that our customers love using. We sweat the small stuff and work hard at ensuring that our customers get the sort of experience that they want when they walk through our doors. How? Well we do that through our Omnichannel shopping experience, providing our world-class service to our customers, their customer experience is always at the front of our minds. We’re foodies, home lovers, aesthetes and early adopters, and we’re passionate learners more than we’re experts. We have a loved online store and 21 beautiful physical stores across SA, and we’re a proud member of the dynamic Mr Price Group.

WHAT YOUR ROLE WOULD BE

• Meeting and exceeding sales goals by training, motivating, mentoring and providing feedback to the store team
• Build extensive product knowledge of key products and product categories available in-store and coach the team in this knowledge
• Ensuring high levels of customer satisfaction through excellent service and a deep understanding of our customer experience
• Day-to-day store management and operations including managing and recruiting staff, merchandising, stock management, display management, event coordination.
• Ensure that the look and feel of the store promotes a positive customer experience and is in keeping with our brand.
• Oversee all store related processes and continually look at ways to improve them.
• Regular connections with the retail leadership team ensuring key projects and goals are being achieved.

WHAT EXPERIENCE AND SKILLS YOU NEED FOR THE ROLE

• Minimum of 5 years in a store management role with at least 2 years in a premium brand (Kitchen and/or Homeware experience essential)
• Knowledge of various POS and stock management systems. You must feel comfortable working with different systems and technology
• Experience in people management.
• Experience in a customer-centric brand
• Strong business orientation