Store Manager

at  Whittard of Chelsea

DESCRIPTION

Are you ready to be part of something big? We’re thrilled to announce the opening of our new Meadowhall store, and we’re looking for an experienced and enthusiastic Store Manager to lead the team and help us make the store a success!
At Whittard, we’ve been passionate about elevating the tea and coffee experience for our customers since 1886. Are you a tea and coffee enthusiast with a passion for sharing your knowledge with others? Join the Whittard Family today!
As Store Manager for Whittard, you will create a welcoming environment with exceptional customer service and leadership. Boosting sales across the stores, you will be on the receiving end of a generous bonus based on targets achieved, 33 days holiday and investment in your professional development. Your role will champion Whittard, growing the brand locally through encouraging your team to provide customer service that keeps customers coming back time and time again.

QUALIFICATIONS

• Previous Retail Management or Supervisory level experience.
• Experience developing and leading high performing teams, managing in store operation activity and driving sales.
• Confident organisational skills.
• The ability to identify problems and provide solutions along with improvements.
• Enthusiasm and interest in our products.

ABOUT US

Our story began in 1886 with Walter Whittard’s commitment to selling only the finest tea, coffee, and hot chocolate in London. Today, our passion for discovery continues to drive us, always seeking out unique blends and exceptional flavours. With the opening of our new Meadowhall store, we reaffirm our role as the authority on tea, enhancing each Whittard moment to make every day extraordinary.
Whittard of Chelsea is an Equal Opportunity Employer. We strive to be a diverse and inclusive organisation where different perspectives are valued and celebrated, fostering a workforce that includes individuals from all backgrounds and experiences.
Join the Whittard family and help us continue to create a culture that encourages, supports, and inspires all our employees.
Discover more about us on our social media pages or by visiting one of our stores!
Sound interesting? Click apply now!

RESPONSIBILITIES

• Providing and leading your team in first class customer service.
• Becoming an ambassador of the products, offering excellent knowledge and recommendations to customers, taking them on a journey to their perfect purchase.
• Monitor store KPI’s, implementing improvements where needed.
• Ensuring Health & Safety, Food Safety, cash, delivery and reporting processes are followed and reviewed.
• Managing your team’s sickness absences, holiday and performance.
• Developing the best team possible with long term succession strategies, development plans, quarterly reviews and providing on the spot feedback along with celebrating successes to increase employee engagement.
• Manage the implementation of in store visual merchandising in line with Whittard guidelines.
• Feedback best seller and stock information to head office.

THE ROLE ITSELF

Leading your team, you will drive sales while creating an unparalleled atmosphere that provides an excellent experience for customers that they will forever align with the Whittard brand. While providing top notch customer service yourself, you will lead by example, encouraging your team to follow. Managing your team in action, you will encourage their successes and lead them in their performance improvement. With store incentives for the team throughout the year, including individual rewards and team benefits, you will be joining a company that celebrates their team at every corner.