Store Manager

at  Yash raj private ltd

Minimum 30 hours guaranteed per week.
At least one year of relevant experience or at least a level 5
qualification.
All applications for the role must include a CV and cover letter.

• Operational Management:
• Oversee daily operations across all departments, ensuring the smooth running of the kitchen, retail front, and delivery services.
• Implement and maintain store policies and procedures to ensure efficiency and consistency in operations.
• Identify operational challenges and streamline processes to enhance the overall customer experience.
• Staff Leadership and Development:
• Lead, mentor, and manage the team, ensuring staff are motivated, well-trained, and performing at their best.
• Develop training programs specific to Beach Pizza Orewa, focusing on customer service, food safety, and operational excellence.
• Monitor staff performance and provide constructive feedback to help staff grow in their roles.
• Customer Service Excellence:
• Ensure that Beach Pizza Orewa delivers exceptional customer service, with a focus on speed, quality, and satisfaction.
• Handle customer complaints and inquiries professionally and efficiently, ensuring positive resolutions.
• Monitor customer feedback and implement service improvements to enhance customer satisfaction.
• Inventory and Stock Management:
• Oversee inventory management for both pizza ingredients and retail products, ensuring that stock levels meet demand while minimising waste.
• Manage relationships with suppliers, ensuring timely ordering and delivery of high-quality ingredients and goods.
• Conduct regular stock audits to prevent shortages or overstocking.
• Budgeting and Cost Control:
• Manage store budgets, ensuring cost-efficiency in labour, inventory, and operational expenses.
• Work closely with ownership to ensure pricing strategies align with the business’s financial goals.
• Control wastage in the kitchen and retail areas by optimising inventory and scheduling staff efficiently.
• Compliance and Safety Standards:
• Ensure the store complies with all local regulations, including food safety, health, and occupational safety standards.
• Maintain a clean and hygienic environment in all areas of the store, including the kitchen, customer dining areas, and restrooms.
• Conduct regular safety checks and ensure staff adhere to health and safety protocols.
• Product Quality and Consistency:
• Maintain the high quality and consistency of all menu items, ensuring pizzas and other products meet Beach Pizza Orewa’s standards.
• Oversee kitchen operations to ensure that food is prepared according to recipes and customer preferences.
• Monitor the presentation and freshness of retail products to ensure customer satisfaction.
• Marketing and Promotions:
• Work with management to plan and execute local marketing campaigns and promotions to increase foot traffic and sales.
• Ensure that promotional materials, in-store displays, and signage are effectively placed to engage customers.
• Monitor the success of promotions and adjust strategies to maximise impact.
• Leadership and Store Culture:
• Foster a positive, team-oriented work environment that aligns with the values of Beach Pizza Orewa.
• Act as a role model for staff, setting high standards in customer service, operational excellence, and teamwork.
• Participate in hiring, onboarding, and building a strong, cohesive team.