Store Supervisor

at  Manolo Blahnik

CLIENT EXPERIENCE AND RELATIONSHIP BUILDING

• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
• Provide exceptional client experience and service.
• Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.

SKILLS AND EXPERIENCE REQUIRED:

• Proven experience in delivering excellent customer service, preferably within a retail environment.
• Pace: Ability to work in a fast-paced and entrepreneurial environment by being flexible and adaptable
• Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
• Good attention to detail.
• Proficient in MS Office.
• Network:Ability to build relationships and network easily, both internally and externally.
• Ambassador:Representing Manolo Blahnik products and values with passion.
• Excellence:High level of finesse and excellence required in delivery of all tasks.
• Communication: Level of ability to communicate; verbally and in writing as well as active listening.

SKILLS AND EXPERIENCE DESIRED

• Additional languages.
• Leadership experience within retail environment.

PURPOSE OF POSITION

To support the Store Manager and Team in providing management support such as sales generation, the delivery of excellent customer experience and coaching team members. The role will also assist in the production of store and sales reports as necessary and will cover for the Assistant Store Manager/Store Manager in their absence.