Store Supervisor

at  Samsonite

he Store Supervisor/1st Sales Assistant is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets.T
he Store Supervisor/1st Sales Assistant includes but is not limited to the following major accountabilities:S

tore Performance and Analysis:H

• as awareness of every communication and instruction sent to the store.I
• s aware of store budget and targets and has a good understanding of KPI’s.R
• eports any information that can contribute to the success of the store.C

ustomer service:A

• pplies the 4 mandatory selling standards with each and every customer.A
• pplies every step of selling processes proposed by Training Manager, exploiting every customer opportunity.U
• ses up-to-date technical product knowledge to generate sales.A
• ctively builds customer loyalty encourages personal trade.P
• rovides outstanding and inspiring service delights beyond customers expectations by going the extra mile.E
• xceeds the company target Mystery Shopping results (75%).R
• eflects the values of the brand and demonstrates passion for the brand.H

uman Resources ManagementA

• ssists in training, coaching, motivating, developing and retaining staff.A
• ssists in developing team spirit.S

tock management:A

• ssists in managing stock.E
• nsures correct pricing of products displayed on the shop floor.M
• inimizes losses to achieve the company shrinkage target below 0.5%.A
• ssists in inputting and planning all stock movement and coordinates with the central retail team.O

perations:I

• s aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc.C
• ompletes and maintains all required paperwork meeting the required deadlines.M
• aintains permanent store cleanliness, appearance to offer a customer friendly environment.P
• erforms all reasonably relevant duties that are requested by the Store Manager.I
• f applicable, observes specific local requirements relating to the trading environment.A
• ctively participates and attends appropriate training as and when required.M

erchandising, Marketing & PromotionsM

• aintains store and window presentation and visual merchandising in accordance with defined standards.H
• as awareness of current promotions.C

ommunicationC

• ommunicates in a clear, polite, courteous and understandable manner and listens to others.K
• eeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.C
• omplies with personnel dress code and grooming in line with company policy.A
• cts as an Ambassador of the Company and of the Company‘s BrandsS

ecurityT

• o ensure that any security issues are acted upon where possible and reported to Management.T
• o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.H

ouse KeepingM

• aintain high standards at all times within the branch.E
• nsure that cleaning is carried out daily and look after all fixtures, fittings and stockA

ttendanceT

• o report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.I
• f absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.I
• f employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.A
• ny LOSS of business time must be made up and discussed with manager.T
• o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.T
• o adhere to company attendance policyA

ppearanceM

• aintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.H

ealth & SafetyE

• nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.B
• e knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within storeA

dditional ResponsibilitiesT

• o perform duties of a similar nature as required and directed by Management.R

eporting lineT
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