Strategic Account Manager - DACH

at  Funnel

As a Strategic Enterprise Account Manager at Funnel, you will own a portfolio of high-value and high-potential existing customers as well as find new customers within your assigned territory. The objective is to land and expand new large companies as well as maintain an existing book of business and through expansion of usage to new business units, brands, countries, and divisions grow that portfolio. You will work closely with our Strategic Customer Success Managers and the rest of the account team to identify and build the customer stakeholder relationships needed to grow their investment in Funnel.

SKILLS AND EXPERIENCE:

• 7-10 years of SaaS-related Account Management and/or Sales and/or Customer Success experience.
• Minimum 5 years experience working with large enterprise accounts in the DACH (Germany, Austria, Switzerland) region.
• A proven track record of consistently hitting your sales quotas.
• Strong knowledge and experience in enterprise software sales.
• Proven ability to establish credibility and positive working relationships with customers across seniority levels and buying roles (budget holders, decision makers, C-level, etc)
• Excellent communication skills: written, verbal, and visual
• Fluent in English and German

To be successful as a Strategic Enterprise Account Manager at Funnel you need to understand your customers’ business, the value Funnel can deliver and what they expect, and the complexity (for them and for Funnel) of navigating their large organizations.

Some of your day-to-day responsibilities will include:

• Owning the retention, expansion (existing team/usage) and growth (future teams /usage) strategy for each account.
• Responsibility for the renewal strategy and execution, with a focus on revenue growth.
• Identifying, mapping, and planning new revenue opportunities, stakeholders, and growth opportunities beyond the existing user case and organization.
• Building and cultivating relationships with key stakeholders in the existing deployment.
• Building and executing a yearly territory business plan
• Creating and maintaining strategic account plans based on research and knowledge gathered when working the account.
• Conducting customer presentations, demos and negotiations with prospect decision-makers.
• Outbound opportunity creation.
• Recording, documenting, and tracking sales activity and customer data in CRM and other systems.
• Close collaboration with our Customer Success, RDR, Solution Consultants, Marketing, and Partner teams.
• Adoption and use of sales methodology, frameworks, and toolkits to drive repeatable, scalable sales motions.

To be successful in this role you need to be a strong team player, with grit and drive for individual efforts whilst working effectively with your colleagues towards our ultimate team goals.