Strategic Account Manager, Enterprise (APAC)

at  Siteminder

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

WHAT WE DO…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

• Active listening: deep understanding of customer goals, strategy and long term objectives, to formulate plans to unlock new revenue opportunities and mitigate attrition risks. Initiating conversations and solutions that deliver against customer buying needs
• Consultative selling: you will hold a creative and ambitious talent for driving new business and strategic account management, coordinate large group discussions and bring in the relevant buying authorities to influence and drive the business to sale-won
• Hyper Collaboration: you will have experience in working with multiple teams and stakeholders to create a winning strategy for unlocking growth in APAC to lead SiteMinder to be the preferred partner for multi-property groups in the region.
• Stakeholder management: influencing and liaising with variety of internal stakeholders, across multiple departments (Product solutioning, Onboarding, Support, Sales, Marketing, Finance, Support, Customer Success)
• Proactive engagement: implementing plans to increase product adoption, service satisfaction, product updates and customer feedback
• Protection of revenue: by ensuring customers are committed to term agreements and managing the contract renewal process
• Travel requirements: regular travel within the region to attend trade shows, conferences and Quarterly Business Reviews with high value accounts