Strategic Account Service Manager EMEA

at  Thermo Fisher Scientific

POSITION SUMMARY:

The Strategic Account Service Manager (SASM) is a key service role within the Instrument and Enterprise Services Division (IES) of Thermo Fisher Scientific. You will be responsible for identifying and pursuing new business opportunities, managing and developing key service accounts, and promoting our IES product portfolio to customers in various industries. An effective SASM maintains long-lasting customer relationships and works collaboratively and optimally to bring outstanding service support and customer experience, making it easier for our customers to do business with Thermo Fisher Scientific. The SASM is the primary point of contact and provides service expertise and helps drive all IES service activities within the account.

MINIMUM REQUIREMENTS/QUALIFICATIONS:

• Management experience in field service, account management or program management within analytical instrument markets
• Bachelor’s degree in Science, Engineering, Business, Operations, or related field.
• Strong market knowledge and professional network.
• Service and Commercial approach, strongly motivated by desire to win new business, with proven relentless pursuit to take competitive market share.
• Computer proficiency in MS Office, CRM.
• Ability to travel to customer locations up to 50% including overnight travel.