STRATEGIC BUSINESS SERVICE MANAGER

at  Day Wireless Systems

Summary: Manages day-to-day activities for specific service customers. This position will be responsible for being one of the Points of contacts between large, identified client(s). Works with Area Services Managers on business development, budget planning and analyzing profits & loss statements.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Oversees the scheduling of customer installation projects and service calls.
• Responsible for keeping communications flowing between the leadership, service and sales, clients and all other employees that need-to-know status information.
• Oversees administrative functions performed at the shop, including billing, accounts receivable, and time tickets for completed customer work.
• Coordinates with Shop Service Manager(s) for scheduling of support resources when needed, as well as coordinating with Project Management for project support and Sales/DAS Sales for Strategic Sales staff as needed.
• Develops service maintenance opportunities with new and existing customers.
• Oversees installation and service projects.
• Responsible that all communication is being addressed in a timely manner.
• Collaborates with inside and outside sales staff to develop new or ongoing business.
• Accompanies sales staff on customer calls as needed.
• Assists in designing systems to meet customer needs or when preparing project bids.
• Performs customer service work as required.
• Performs computer service activities and obtains outside service as needed.
• Will act as a first line manager to employees assigned to your management team. This includes such items as; all areas of management for direct reports including hiring, training, compensation, review and feedback, discipline, and termination.
• Other duties may apply

EDUCATION AND/OR EXPERIENCE

Associate degree (A.A.) or equivalent from two-year college or vocational school in electronics & wireless system repair; plus minimum four years related work experience in electronic communications repair; or equivalent combination of education and experience.
Drivers License is needed

SUPERVISORY RESPONSIBILITIES

Supervises administrative support, installations, and technical operations for Day Wireless resources and Subcontractors. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including providing of daily work direction, approving absences or overtime, and recommending or approving personnel actions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Oversees the scheduling of customer installation projects and service calls.
• Responsible for keeping communications flowing between the leadership, service and sales, clients and all other employees that need-to-know status information.
• Oversees administrative functions performed at the shop, including billing, accounts receivable, and time tickets for completed customer work.
• Coordinates with Shop Service Manager(s) for scheduling of support resources when needed, as well as coordinating with Project Management for project support and Sales/DAS Sales for Strategic Sales staff as needed.
• Develops service maintenance opportunities with new and existing customers.
• Oversees installation and service projects.
• Responsible that all communication is being addressed in a timely manner.
• Collaborates with inside and outside sales staff to develop new or ongoing business.
• Accompanies sales staff on customer calls as needed.
• Assists in designing systems to meet customer needs or when preparing project bids.
• Performs customer service work as required.
• Performs computer service activities and obtains outside service as needed.
• Will act as a first line manager to employees assigned to your management team. This includes such items as; all areas of management for direct reports including hiring, training, compensation, review and feedback, discipline, and termination.
• Other duties may appl