Strategic Client Relationship Manager

at  ADP

ADP is hiring a Strategic Client Relationship Manager

• Are you ready to drive our client relations to a higher level?
• Do you enjoy creating an environment in which clients will flourish?
• Can you handle the responsibility of driving and ensuring client growth and client satisfaction objectives?
• Will you be the Voice of the Customer ?
• Will you help other teams, such as Service, Implementation and Sales, with solving client challenges and provide creative solutions?

THEN THIS MAY BE THE ROLE FOR YOU! READY TO MAKE YOUR MARK?

As a Strategic Client Relationship Manager, you will serve as an advocate of ADP’s Global and local HCM and Payroll Solutions and Services capabilities. The role supports ADP’s larger and most complex clients.
Key areas of focus include the development of strong, productive relationships with executive level client contacts. Also alignment with ADP senior management and collaborative efforts with ADP Sales, Service and Implementation teams and any other functional team as required are a big part of your role to increase client engagement and win new business within the portfolio.
The position requires a strong combination of account management / negotiation / relationship building skills and business acumen. Success in this role can be defined by year over year increases in metrics related to: portfolio revenue and share of wallet per client, contract renewal, client retention rates and customer satisfaction indexes (NPS, references).

In this role:

• You are responsible for the overall health of the client relationships and positioning of ADP as the provider of choice for our clients.
• You will drive the highest level of client partnership and alignment.
• You will facilitate resolution of serious issues that cannot be resolved directly by Service & Operations teams and have been escalated.
• You match client demands with ADP’s product strategy.
• You will act as the Voice of the client.
• You are responsible for revenue growth, retention, satisfaction and contract health of your client group.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!

TO SUCCEED IN THIS ROLE: Requirements

• Minimum (commercial) experience of four years with existing clients and managing client relationships;
• Perfect communication skills in a client facing context.
• Excellent Dutch and English language skills both verbally and in writing.
• Affinity with processes and software in the field of Payroll and Human Capital Management (HCM).
• Experience utilizing CRM, Salesforce and any relevant tool to gain data analytics.
• Excellent interpersonal skills; able to manage (indirectly) diverse resources within a matrix environment toward the achievement of the common objective.
• A highly motivated self-starting, autonomous individual who can work independently and set their own priorities.
• Excellent time management, presentation and organizational skills.
• Experience establishing and executing on new business development and growth initiatives.
• Ability to work in a multinational environment with diverse cultures