Strategic Customer Engagement Manager 2

at  ABBYY

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fuelling ours.
Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.
As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Innovation and excellence run through our veins, and you will work with experts who are creating market-leading technologies, using Machine Learning and Artificial Intelligence, and an advanced and sophisticated tech stack.
The Strategic Customer Engagement Manager is responsible for executing high-impact customer engagement strategies, with a focus on managing strategic product engagements and technical preview programs. This role is crucial in fostering strong relationships with key customers and partners, gathering valuable insights, driving product innovation, and coordinating technical engagements.

JOB REQUIREMENTS:

• Bachelor’s degree in Computer Science, Software Engineering, Product Management, or related technical field
• 5+ years of experience in Customer Success, Customer Engagement, Product Management, Product Marketing Management or similar roles in a technical environment
• Strong understanding of B2B customer relationships and enterprise software industry
• Excellent communication and interpersonal skills, with the ability to interact effectively with executives, c-level and technical stakeholders
• Proven track record of developing successful customer engagement programs, customer success and/or technical preview initiatives
• Experience with customer engagement, CRM software, data analysis tools, and project management platforms
• Strong technical background with understanding of software development processes

Customer Product Engagements

• Organize customer product engagements including product briefings and roadmap discussions
• Coordinate product roadmap presentations and discussions with key customers including QBRs
• Ensure efficient and effective communication between the product team and strategic customers for high impact engagements