Strategic Customer Initiatives Manager

at  DraftKings

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

THE CROWN IS YOURS

We’re on an exciting growth trajectory and are seeking a dynamic Customer Strategic Initiatives Manager that will support our continued journey of being a top customer centric brand. You will partner across the organization to make sure that all DraftKings employees live and breathe our customers. You will be tasked with executing on initiatives and projects to ensure cultural adoption of the customer centric mindset while leveraging your skills and experience to coordinate cross-functional initiatives to successfully deliver a best-in-class customer experience.

• Own the development and execution of cultural programs consisting of multiple initiatives where you’ll partner cross-functionally across DraftKings to bring the programs to life.
• Review current processes and procedures to understand areas of opportunity; create executable plans to solve for gaps that exist.
• Partner with the leadership team to provide updates and communications on key customer centricity initiatives.
• Ensure processes are created with robust documentation and are built with a process excellence approach.
• Balance resources, time, and scope to deliver on very high-quality standards.