Strategic Customer Success Manager - Remote - Canada

at  Samsara

WHO WE ARE

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

FLEXIBLE WORKING

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

ABOUT THE ROLE:

Our Strategic Customer Success Managers are instrumental in delivering and articulating customer value, acting as strategic and consultative partners to our largest, most complex customers. They work closely with these customers to understand their unique challenges, advise on leveraging Samsara solutions effectively, and drive measurable outcomes in the form of customer renewals and expansions. This role is within the Strategic Customer Success team, ensuring a heightened focus on addressing the needs of our most critical accounts. It is cross-functional, collaborating closely with Sales, Support, Sales Engineering, and Product teams to ensure long-term customer success.
This role is open to candidates currently residing in and authorized to work in Canada. An ideal candidate will currently reside in the Eastern Time Zone.

IN THIS ROLE, YOU WILL:

• Drive customer success by ensuring our clients enhance the safety, efficiency, and sustainability of their operations with our IoT platform.
• Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers to business value realization.
• Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests.
• Facilitate executive business reviews to align on goals and celebrate successes with customers and Samsara leadership.
• Conduct workshops to understand customer operations, recommend workflow enhancements, and maximize the value of Samsara products.
• Develop a deep understanding of the Samsara platform’s capabilities and effectively communicate them to diverse businesses across various industries.
• Partner with cross-functional teams to address customer requests and drive progress on customer initiatives.
• Serve as a mentor to the wider Customer Success team, championing Samsara’s cultural principles.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

MINIMUM REQUIREMENTS FOR THIS ROLE:

• 8+ years of professional work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles.
• Bachelors’ degree from a 4-year accredited university.
• Strong priority management skills, emotional intelligence, and the ability to manage demanding, high-visibility positions.
• Experience supporting or working with technical products and solutions.
• Proven track record of building trust, effective communication, and driving change with stakeholders at all levels.