Strategic IT Delivery Analyst

at  The National Oceanography Centre

Strategic IT Delivery Analyst
National Oceanography Centre, Liverpool
Permanent
Full time (37 hours)
£33,831 - £37,210
Who are we?
We are the National Oceanography Centre (NOC) - the UK’s leading institution for integrated coastal and deep ocean research. Through our ground-breaking research, collaboration, and game-changing innovation we work to gain a deeper understanding of our ocean, helping every living thing on our planet flourish.
We are made up of a dynamic and vibrant community focused on solving challenging long-term marine science problems, underpinning international and UK public policy, business and societal outcomes.
The ocean has the potential to provide the solutions to so many of the social, economic and environmental challenges we face worldwide. To truly harness the value of the ocean, we put ocean research, science and discovery at the heart of our culture.
Join us in shaping the future of oceanographic research and contribute your unique perspective to our organisation.
About the role
As a IT Strategic Delivery Analyst, you will be instrumental in supporting critical IT services and driving the delivery of strategic IT projects. This role requires a blend of technical expertise and task management skills to enhance our IT capabilities and support our scientific community.

Key Responsibilities:

• Support and enhance critical IT services, including Active Directory and Microsoft 365.
• Support the delivery of project workstreams, meeting objectives efficiently.
• Innovate and drive efficiencies in IT service delivery.
• Develop and refine IT processes and procedures.
• Ensure compliance with SLAs and KPIs, delivering IT support to the highest standards.
• Facilitate the handover of new technologies and services to the IT team.
• Liaise with internal and external stakeholders to align IT solutions with business needs.

About you
You will have proven experience in technical support for critical business services, as well as strong task management skills, with a track record of delivering on objectives. You will be proficient in Active Directory, Microsoft 365, identity management platforms (e.g., OKTA), and UEM/MDM solutions (e.g., ManageEngine Endpoint Central). You will be an excellent communicator, with a high level of emotional intelligence. You will be dynamic, forward thinking and possess a commitment to innovation and continuous improvement.
In addition, exposure to IT security technologies, service management tools and AV/VC technologies would be desirable, as well as knowledge of change management principles.
Why NOC?

We offer a generous set of benefits, including:

• 30 days contractual annual leave, plus 3.5 extra closure days and bank holidays
• a 10% employer contribution pension scheme
• access to our Employee Assistance Programme, offering free and anonymous support on mental, physical, emotional, health and financial issues
• access to a flexible benefits portal offering online discounts, cashback and eGift cards
• a Cycle2Work scheme allowing employees to acquire bikes and accessories
• a great working environment with a number of social events, including summer and Christmas celebrations
• we are proud to be a Living Wage Employer

Location
This position will be based Liverpool. The centre is part of the University campus and is only a short walk from the city centre and Lime Street station.
The NOC has a hybrid working approach where for most positions staff can work from home up to 2 days per week. If you are interested in this position, but require a more flexible working arrangement, please contact the recruitment team using the contact details below.
We can support visa applications where required. We may be able to offer financial support for applicants who will need to relocate for this position.
Submitting an application
Please click ‘Apply for this job’ and submit an up-to-date CV and cover letter. If you are unable to apply online, please contact the NOC recruitment team at careers@noc.ac.uk / 07355 676794.
Before submitting your application please ensure you have reviewed the attached job description and person specification.
We are committed to fostering diversity and inclusion in our workplace. We actively encourage qualified candidates from all backgrounds to apply for this position, as we strive to create a supportive and equitable environment where all voices are valued and heard.
Those seeking employment at NOC are considered solely on their qualifications, skills and experience, without regard to gender, gender identity, age, race, religion, disability, sex, sexual orientation, relationship status, family status (including pregnancy / maternity leave) or any other protected characteristic.
There is a guaranteed interview scheme for candidates who meet the minimum criteria of the position and declare a disability. NOC is an Investors in People organisation.
Date advert posted: 13/09/2024
Closing date: 11/10/2024. This vacancy may close earlier depending on the number of applicants.
Please note we are not accepting applications via recruitment agencies for this position.

• Support and enhance critical IT services, including Active Directory and Microsoft 365.
• Support the delivery of project workstreams, meeting objectives efficiently.
• Innovate and drive efficiencies in IT service delivery.
• Develop and refine IT processes and procedures.
• Ensure compliance with SLAs and KPIs, delivering IT support to the highest standards.
• Facilitate the handover of new technologies and services to the IT team.
• Liaise with internal and external stakeholders to align IT solutions with business needs