Strategic Operations Manager, Eater Acquisition & Activation, Eater Operations

at  Uber

Basic Qualifications

• 3+ years of full time experience
• Experience in consumer-tech, consumer-facing industries, or consulting for such industries.
• Experience in the function of product marketing, performance marketing, strategy, operations, consulting, analytics, or related domain

Preferred Qualifications

• You are consumer-obsessed: you relentlessly think about building the best experience for all our Eaters.
• You are data-backed: your decision-making and business judgment integrates data and you understand what drives value to different consumer segments and can make sensible business decisions to reflect this.
• You are financially savvy: you understand the importance of investments & returns and work tirelessly to improve those returns
• You thrive in a dynamic, fast-paced, ambiguous culture: you revel in quickly iterating, refining, and improving your own plans
• You refuse to settle with the status-quo: you continuously looking for new and disruptive opportunities to deliver quantum leaps in performanceYou are a cross-functional collaborator: you have experience leading and participating in sophisticated multifaceted projects with many partners, internals and externa

THIS ROLE IS A FIXED TERM CONTRACT ENDING OCTOBER 2025.

UberEats is revolutionizing how Canadians can get anything and earn their way. Building an inspiring and efficient consumer funnel from first-awareness to trial to multi-trip loyal Eater is a critical component for building a large and engaged active eater base for UberEats.
As the Operations Manager for Eater Acquisition & Activation, you’ll have the unique opportunity to develop and scale the acquisition and activation of consumers onto the Uber Eats platform.
This role is all about developing & operating the best acquisition & activation experience for eaters. The ideal candidate will be consumer-obsessed. They will have a combination of functional expertise in consumer acquisition and activation, operational prowess to execute with excellence, and creative problem-solving to continuously improve performance. This role combines launching new product-led features into the market, and developing operations-led features.
As a core member of the Eater Operations team, the broader Operations team, and the entire UberEats Canada team, you will have the opportunity to partner across many teams to develop and scale our delivery platform across Canada, and fundamentally change how Canadians eat and shop.

What You’ll Do

• Grow the UberEats Canada business through consumer acquisition and lifecycle management
• Build your strategic vision, develop breakthrough strategies, and drive executional excellence by continuously raising the bar on Eater (Consumer) acquisition and activation
• Identify, implement, and optimize creative acquisition and activation initiatives (e.g. user acquisition, early lifecycle management, churned user management through promotions, CRM and other levers) to get results at scale
• Develop and execute tools, solutions, and processes, to improve the acquisition and activation of Eaters in Canada
• Experiment, analyze data and assess the impact of your decisions and repeat
• Be a core member of our Eater Operations & broader Operations team, a dynamic team of talented Operations Managers delivering an exceptional and inspiring Eater experience
• Partner and collaborate with brand marketing and performance marketing teams, integrating their at-scale mass marketing channels into an end-to-end consumer funnel
• Partner and collaborate with Product, Sales, Account Management, Strategy, Finance, Policy/Comms, Legal and Global Operations teams to bring initiatives to life

Basic Qualifications

• 3+ years of full time experience
• Experience in consumer-tech, consumer-facing industries, or consulting for such industries.
• Experience in the function of product marketing, performance marketing, strategy, operations, consulting, analytics, or related domains

Preferred Qualifications

• You are consumer-obsessed: you relentlessly think about building the best experience for all our Eaters.
• You are data-backed: your decision-making and business judgment integrates data and you understand what drives value to different consumer segments and can make sensible business decisions to reflect this.
• You are financially savvy: you understand the importance of investments & returns and work tirelessly to improve those returns
• You thrive in a dynamic, fast-paced, ambiguous culture: you revel in quickly iterating, refining, and improving your own plans

• You refuse to settle with the status-quo: you continuously looking for new and disruptive opportunities to deliver quantum leaps in performanceYou are a cross-functional collaborator: you have experience leading and participating in sophisticated multifaceted projects with many partners, internals and external

• For Canada-based roles: The base salary range for this role is CAD$88,000 per year - CAD$98,000 per year. You will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits