Streaming Technical Support Analyst

at  Genius Sports

A B it A bout U s
Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.
Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.
We are the trusted partner to over 500 sports organizations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.
From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organizations, we are driven to the deliver the difference for our partners.

SKILLS

• Analytical Thinking: Ability to understand and manage product-related issues.
• Multitasking: Juggle multiple tasks and prioritize effectively.
• Technical Proficiency: Familiarity with SQL, Python, Atlassian products (including JIRA and Confluence), Zendesk, Postman for API calls, and Grafana dashboards.

THE ROLE

We are looking for a Streaming Technical Support Analyst to become an essential part of our team, providing top-tier assistance for the Genius Sports Video Streaming Product. This role is pivotal in maintaining high-quality streaming services for our customers and partners worldwide.

DUTIES AND RESPONSIBILITIES

• Live Stream Support: Respond to and resolve live streaming issues escalated by customer support.
• Technical Troubleshooting: Analyze and troubleshoot streaming problems for live and no live content.
• Collaboration & Communication: Interact with global teams and departments; communicate effectively with clients and third-party providers using Skype and other internal tools.
• Monitoring & Reporting: Perform setup, checks, and continuous monitoring of live events; contribute to daily reporting processes.