Streetworks & Reinstatement Data Support

at  Cadent Gas

At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

SKILLS AND EXPERIENCE

Qualifications

• Appropriate academic qualifications – including GCSE English and Maths

Practical Experience

• In depth knowledge of NRSWA, TMA and governing legislation and guidance
• Good negotiation skills
• Ability to use own judgement daily for decision making
• Good listening and questioning skills
• Ability to prioritise requirements
• Identify and promote efficiency improvements
• Excellent oral and written communication skills
• Expert user in Microsoft Office applications, particularly excel and ability to demonstrate capabilities
• Good time management skills
• Flexibility to embrace and support change
• Organised with a structured and logical approach
• Strong team worker approach and able to adapt within the wider team as and when required.

JOB PURPOSE

• Responsible for providing specialist process support to a team of support / administrative colleagues
• Play a key role supporting the on-day operation, managing / prioritising daily workloads, providing analysis on key performance metrics and ensuring key SLAs are achieved
• Proactive management of permitting requirements
• Use their initiative in a high-pressure environment
• Produce right first time and data quality information.

KEY RESPONSIBILITIES

The role holder will be accountable for:

• Supporting the wider team and business on the resolution of streetworks offences and associated charges i.e. S74, FPN, Defects etc. applying technical knowledge and understanding
• Supporting the Network in raising streetworks permits and the processing of S81s on an ad-hoc basis using the current permitting systems and providing BCM resilience / support when necessary
• Assessing and making decisions on the validity of street works related offences, negotiating with partners and highway authorities when required to achieve the correct best outcome
• Ensuring that the relevant systems are updated, and all reinstatement partners are aware of decisions made to provide a clear path to decision and resolution
• Ensuring and maintaining a strong working relationship with our internal and external partners and embrace partnership working where relevant to support in better service delivery across the business
• Reviewing and jeopardy manage all permits issued to ensure they are worked to their legislative SLAs and no charges are incurred
• Identifying opportunities for improvement based on the permit responses being received from the highway authorities, and the transfer of information within Cadent
• Supporting management team as and where required to resolve issues and drive improvements
• Working closely with the reporting element of the team; working together to drive performance and understanding with a collaborative approach and a robust overall performance view
• Attending meetings when required, with stakeholders, both internal and external, to review and discuss any issues identified within set processes, data submissions and individual charges
• Supporting in the day-to-day management of the current permitting systems
• Ensuring highest standard of compliance with street works administration.

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

• Funding and support towards completing qualifications
• Ample opportunity for progression within the business
• Mentoring and guidance opportunitie