Strutt & Parker - Client Accounts Coordinator (Chelsea)

at  BNP Paribas

KEY SKILLS

• Some experience in a lettings administration role
• Excellent communication skills
• Customer-focused with commitment to maintaining excellent service standards at all times
• Organised and systematic - able to prioritise workloads
• Ability to follow processes with good data entry and accuracy
• A smart appearance and professional approach is essential
• Team Player

QUALIFICATIONS:

• Educated to GCSE level or equivalent as a minimum

THE ROLE

An exciting opportunity to join our lettings team in Chelsea as a Client Accounts Coordinator to help the ongoing growth of the Lettings division.

RESPONSIBILITIES

• Supporting the Lettings team to activate all renewals promptly without delay and new tenancies when necessary or required
• Check and approve all Landlord statements on a daily basis
• Sending Landlord statements when requested
• Become the first point of contact for financial queries within and outside the business and delicate matters where necessary
• Raise invoices and run regular reports on Landlord and Tenant Fees and chase where necessary
• Investigate and allocate all funds where necessary or required
• Post contractor invoices on RPS for approval
• Manage contractor statements and outstanding invoices
• Responsible for Credit Control and chasing any outstanding payments
• Approved daily payments when required
• Oversee all rent arrears procedures ensuring correct Lettings legislation is followed and fully compliant
• Offering clients advice on all/any rental arrears matters in regards to serving legal notices or seek advice from Head of Tenancy Management
• Sending contractor invoices to clients on demand
• Insure Touchstone have raised and sent invoices out for split commission payments
• Approve all deposit returns promptly within 24 hours
• Become the business point of contact with Touchstone and attend quarterly meetings to help manage the relationship
• Chase payments owed to the company for split commissions
• Sign off all split commission invoices owed by the company and send to Accounts Payable for payment
• Check all renewal fees, rent demands and charges are correct prior to a renewal starting
• Where deemed necessary to seek legal advice from our internal legal department or independent solicitors for specialist advice
• Creating new systems and process to manage the daily task effectively and efficiently
• Consulting and update Head of Tenancy Management and Lettings Office Head where necessary
• When required, welcoming visitors and dealing with as appropriate
• Attending Lettings and team meetings
• Notifying Head of Tenancy Management of any potential property issues
• Supporting and assist the team on the daily running the portfolio in the absence of other team members
• Carry out property visits where necessary or required
• Maintaining paperless filing system – ensuring accurate and up to date.
• Keeping databases up to date including RPS
• Proactively maintaining own legal knowledge and comply with all Lettings legislation
• Ensuring the necessary processes and procedures are in place to support compliance
• Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
• Keeping fully compliant with up to date lettings legislation and best practice procedures referring to Team Manager as necessary