Student Achievement Coach

at  Massey University

STUDENT ACHIEVEMENT COACH

Position Purpose: In collaboration with a wide range of internal support providers, our Student
Achievement Coaches provide advice and support to enable students to
overcome barriers to achievement they may experience, whether personal or
academic. You will be encouraging students to achieve by providing learner
interventions through analytics and communication, enabling generation of
positive outcomes.
Massey University is firmly committed to supporting student achievement
particularly considering our commitment to accessible tertiary education;
bringing equity into society; and embracing new ideas and innovation.
The position of Student Achievement Coach will take a strengths-based
approach to advising and supporting students in all areas of their Hauora and
academic achievement. You will use available data and the rapport you build
with students to identify those in need, providing proactive support where
possible. You will coach students through the various stages of their learning
journey and ensure that wrap-around plans are developed with students when
required.
Department: Student Experience | Ngā wheako a ngā tauira
Location: Auckland, Palmerston North or Wellington
Reports to: Manager – Student Services
Responsible for: Nil
Delegations: Nil.
Job Title: Facilitator – Student Support
Key relationships: Internal External
Finance Students
Academic Advice
Campus Info Services
Te Paepoto
Pacific Student Success
Te Rau Tauawhi

BASE +

Student Wellbeing
Student Experience Directorate
Office of Global Engagement
Student Registry
College staff
Centre for Teaching and Learning
Student Health and Counselling
Career Centre
Chaplaincy
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Professional and Continuing Education
Massey We are a world-leading university in many academic disciplines and fields of
University: research. Our point of difference is research that is connected to community
and industry. Our researchers are developing expertise and skills to advance
human knowledge and understanding. Working together across disciplines and
locations, we solve national and global problems through fundamental, applied
and interdisciplinary research, while culturally and artistically enriching our
world.
We are deeply committed to being a Te Tiriti-led university, demonstrating
authentic leadership in contemporary Aotearoa New Zealand as we uphold Te
Tiriti o Waitangi, the founding document of our nation, and its principles
through our practice. We embrace this not just as an obligation but as a real
opportunity for the nation and its people.
Our educators are preparing a new generation of global leaders. Our students
are diverse and are attracted to Massey because they want to achieve their
personal goals or make their mark in the world. They experience world-class
learning that recognises their intellectual and cultural strengths, expands their
horizons and prepares them to contribute to a rapidly transforming world with
skills, critical and creative thinking and leadership.
We will be renowned for our passion and caring attitude. All Massey campuses
will be innovation ecosystems, acting as magnets for smart enterprises.
Wherever we are, we will operate in partnerships founded on respect, trust and
mutual benefit. Massey is not only defined by what we do, but by how we do it.
Student Experience | Ngā wheako a ngā tauira guides and supports our students
About this area
through their Massey experience. This is achieved by ensuring: students
are enabled to achieve; students are engaged with the university and
students are empowered to participate in their community and to grow
their whole self. As a team we take a strengths-based approach to our
work and are committed to a culture of continuous improvement. We are
committed to diversity in our community; supporting inclusion of all people in
tertiary education; bringing equity into society and embracing new ideas.
Massey core capabilities

At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:

• Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand

society

• Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and the

people we serve.

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• Embracing Te Reo in relevant and practical ways in our workplace interactions and engagement

with external stakeholders, giving expression to Tikanga Māori and protocols that demonstrates
that we respect and value Māori conventions in appropriate settings.

At Massey we work together with mutual respect and caring. we:

• Act with integrity and trustworthiness and give credit to others for the work they do.
• Work cooperatively and inter-dependently to foster and promote the One University approach
• Share knowledge and communicate professionally with courtesy and mutual respect.
• Are ethical in all transactions, working within the parameters of our policies and procedures.
• Are direct, truthful and maintain confidentiality.
• Seek to understand and appreciate our differences.
• Are ethical in all transactions, working within the parameters of our policies and procedures.
• Are direct, truthful and maintain confidentiality.
• Keep ourselves and others safe; work together to embrace with the University’s health, safety

and wellbeing policies, procedures and programmes; display commitment by actively supporting
all safety and wellbeing initiatives: and by actively engaging in health and safety improvement
opportunities.

At Massey we are future-focused, results- oriented and strive for excellence. we:

• Take ownership and responsibility for delivering results to support achievement of university

objectives.

• Provide the best quality services to our customers (internal and external) ensuring our students/

stakeholders are at the heart of everything we do.

• Deliver or support world-class research, teaching and learning and citizenship.
• Take personal responsibility for our performance, take pride in doing our job well, and commit

to ongoing personal and professional development

• Are motivated and create a positive working environment where our values are reinforced.
• Anticipate and respond with agility and resilience to the changing needs of the University and

the communities we serve.

• Seek ways to improve our services to deliver in an efficient and effective way.
• Embrace technology and apply this innovatively to better meet the needs of those we serve.
• Challenge ourselves to reach our potential and help bring out the best in others.
• Understand how what we do contributes to the objectives of the University.

Accountabilities
Monitor progress and Outcome: Students are provided with proactive support and early interventions
build positive • Deliver pastoral care to NZS students as per MFAT requirements
relationships with a • Use data and relationships to identify students who are experiencing
caseload of students challenges to their academic achievement and hold appropriate

coaching conversations

• Use data and relationships to understand students’ aspirations and hold

appropriate coaching conversations

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• Use data and relationships to ensure students are enrolled optimally for

achievement

• Utilize and contribute to the continued development of an intervention

framework that aims to be based both on known patterns of student
need and on an understanding of the institutional factors that affect
student engagement and performance
Assist students in Outcome: Students are provided with proactive support and early interventions
building skills students • Advise and promote resources, skills and environments students need to

need to achieve overcome barriers to achievement.

• Assist with the transition of new students into the university

environment

• Welcome returning students and provide guidance about progression
• Provide and promote career and student development resources to

students

• Assist students in understanding their strengths and how to utilize them

to overcome barriers

• Assist in developing students’ sense of belonging

• Provide and promote wellbeing resources to students

• Collaborate with other Outcome: Students with complex needs have wrap around support from
  staff to support appropriate services
  students • Provide a first point-of-contact and referral service for first year students

seeking assistance with academic and non-academic matters.

• Ensure record of student interactions are appropriately kept on

university systems.

• Identify those in need of wrap around support and participate in multi-

disciplinary support teams when required

• Collaborate with students and relevant support staff on case

coordination and the development of support plans.

• Maintain awareness and communicate precedents to ensure consistency

between similar cases.

• Contribute to the review, redesign and piloting of achievement

monitoring and early intervention programmes.
Qualifications and Experience
A relevant tertiary qualification is required with a Master level degree
Qualifications:
preferred.

Experience: • Experience in the area of student engagement and achievement.

• Demonstrated strong organisational, administrative and computing

skills and report writing skills

• Experience of project management and organisational skills, and a

demonstrated ability to innovate, identify improvements, find

solutions to problems and implement change

• Experience of deploying information and communication

technologies to support new initiatives and achieve desired outcomes

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• Demonstrable knowledge of student development theory and student

service models

• Competency in, or a desire and willingness to undertake

professional development in, Te Reo Māori, Tikanga and Te Tiriti
principles.
Capabilities - Behaviour
Communication • Conducts discussions in a respectful manner, that are sincere and fully

Essential expressed.

• Develops a clear, complete understanding of needs and problems through

careful listening, probing, reflecting, and summarising.

• Communicates in a timely manner using the appropriate style and method.
• Leads discussions in a respectful manner, that are sincere and professional.
• Able to address broad audiences and stakeholder groups, working with

communication plans and a mix of communication methods.
Working Together • Establishes and maintains productive working relationships with key
stakeholders internally and externally.

Essential

• Contributes as a member with multiple teams that span function, issue and

location.

• Proactively identifies and addresses potential issues with stakeholders.
• Able to coach and influence internal and external stakeholders, building

constructive working relationships.

• Maintains focus on critical work and expectations.

Delivering Results

• Able to track and complete agreed work in planned timeframes.

Essential • Takes responsibility for escalating issues that impact on planned work and

outcomes.

• Documents how results were obtained to support knowledge transfer and

best practices.

• Supports self during change by remaining flexible, focusing on the positives,

and proactively seeking out opportunities to get involved.
Service Centric • Acts with the internal/external stakeholder or customer in mind, seeks to

understand and deliver on customer perceptions and expectations. Essential

• Able to respond to common stakeholder queries and problems or escalate

if required.

• Responds to unexpected stakeholder requests with a sense of urgency and

positive action.

• Provides a level of customer centric service excellence that contributes to

the department’s objectives.
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Capabilities – Technical

• Uses varying problem-solving approaches and techniques as appropriate.

Problem Solving

• Develops alternative resolutions / successful resolutions to critical or

Essential wide-impact problems.

• Contributes to standard practices for problem-solving approaches, tools,

and processes.

• Ensures capture of lessons to be learned from a problem-solving.
• Identifies who the decision makers are and how they receive information.

Coaching and

influencing Coaches’ others to improve their skills.

• Determines how coaching can be applied to a situation. Discusses

organisational culture around providing input on decisions.

• Observes skill practice; offers constructive feedback.
• Offers suggestions for performance or process improvement in own unit.
• Creates skill-practice opportunities for subject of coaching.
• Communicates reporting requirements; creates monitoring and control

Project

management mechanisms.

• Participates and conducts in regular and ad-hoc project reviews with

project team, sponsors, and stakeholders.

• Maintains open communication among project participants and

interested parties.
Pre-employment • Requirement to pass a Criminal and Traffic Convictions (Security)

checks: Check performed by the Ministry of Justice.

• Requirement to pass a Qualifications Validation Check.

Essential

• A safety check in accordance with the Vulnerable Children Act 2014

and the Vulnerable Children (Requirements for Safety Checks of
Children’s Workers) Regulations 2015 is required. Part of this process
includes a requirement to pass the police vetting part of the safety
check.

Please refer the Job description for details