Student Advising and Operations Manager

at  McGill University

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Position Summary:
Reporting to the Associate Director in the Office for Advising and Student Information Services (OASIS), the Manager will be responsible for the day-to-day operation of the unit. They will be accountable for overseeing the delivery of outstanding services to students, and responsible for the ongoing assessment and evaluation of service levels, student, and staff needs. They will be primarily responsible for assigning and reviewing the work of the OASIS staff, in addition to being responsible for reviewing and assessing work processes, and making recommendations to improve service levels, process efficiencies, and implementing appropriate changes.

Primary Responsibilities:

• Assigns and evaluates the delivery of services provided at OASIS (virtually and in-person). Ensures the delivery of outstanding, timely service and advice in support of the student’s academic career. Service expertise includes but is not limited to: readmission; registration; academic advising; study away; and graduation.
• Establishes work priorities, monitors the volume and quality of work of the unit, ensures staff levels and assignments are adjusted appropriately, and evaluates performance of service staff.
• Is accountable to ensure all training documentation - including relevant policies, procedures and reference materials - are up to date and communicated to staff. Fosters a learning culture by identifying appropriate professional development opportunities for the team.
• Coaches OASIS staff in effective decision-making and policy interpretation.
• Ensures that OASIS staff are informed of and provided with up-to-date information on all policies, procedures, and practices related to their work.
• Works collaboratively with other leaders within Arts and across other Student Affairs Offices to foster cross-training opportunities for staff as well as the sharing of information regarding relevant policies and procedures.
• Provides a positive leadership model to staff; is a willing mentor and shares knowledge and expertise freely, and promotes a safe and productive working environment.
• Commits to the provision of outstanding service and contribution to the OASIS team in ways which are consistent with the values of McGill and the Faculty of Arts.
• Develops and implements operating and other budgets (with Director), authorizing expenditures, auditing accounts and ensuring compliance with University and departmental budget priorities.

Other Qualifying Skills and/or Abilities:
Demonstrated strong leadership skills and management experience. Comprehensive knowledge of the University’s and Faculty of Arts’ policies, procedures, and services. Knowledge and understanding required of the following: Minerva/Banner; JIRA Service Desk; Microsoft Office (including MS Bookings and MS Forms); Confluence Knowledgebase. Embraces change and has demonstrated successful experience supporting and leading change in a complex, people-oriented environment. Cross-cultural communications skills and experience working with diverse communities. Bilingual: English & French spoken and written. Knowledge of additional languages is an asset.
Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 4 (fluent) on a scale of 0-4.
Minimum Education and Experience:
Bachelor’s Degree 3 Years Related Experience /
Annual Salary:
(MPEX Grade 04) $63,810.00 - $79,760.00 - $95,710.00
Job Profile:
MPEX-SAF2D - Student Affairs - Professional 2
Hours per Week:
33.75 (Full time)
Supervisor:
Associate Director, Student Affairs
Position End Date (If applicable):
Deadline to Apply:
2024-10-23
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,
accessibilityrequest.hr@mcgill.ca.

• Assigns and evaluates the delivery of services provided at OASIS (virtually and in-person). Ensures the delivery of outstanding, timely service and advice in support of the student’s academic career. Service expertise includes but is not limited to: readmission; registration; academic advising; study away; and graduation.
• Establishes work priorities, monitors the volume and quality of work of the unit, ensures staff levels and assignments are adjusted appropriately, and evaluates performance of service staff.
• Is accountable to ensure all training documentation - including relevant policies, procedures and reference materials - are up to date and communicated to staff. Fosters a learning culture by identifying appropriate professional development opportunities for the team.
• Coaches OASIS staff in effective decision-making and policy interpretation.
• Ensures that OASIS staff are informed of and provided with up-to-date information on all policies, procedures, and practices related to their work.
• Works collaboratively with other leaders within Arts and across other Student Affairs Offices to foster cross-training opportunities for staff as well as the sharing of information regarding relevant policies and procedures.
• Provides a positive leadership model to staff; is a willing mentor and shares knowledge and expertise freely, and promotes a safe and productive working environment.
• Commits to the provision of outstanding service and contribution to the OASIS team in ways which are consistent with the values of McGill and the Faculty of Arts.
• Develops and implements operating and other budgets (with Director), authorizing expenditures, auditing accounts and ensuring compliance with University and departmental budget priorities