Student Analyst, Unified Communications (Winter 2025, 8 Months)

at  OMERS

Choose a workplace that empowers your impact.
Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.
We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.
Join us to accelerate your growth & development, prioritize wellness, build connections, support the communities we live and work.
Don’t just work anywhere — come build tomorrow together with us.
Know someone at OMERS or Oxford Properties? Great! If you’re referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

Strategy & Planning
Develop and review project plans, collaborate with vendors to manage and monitor project schedules
Analyze different data sets including usage, inventory and spend data to assist technology roadmap development
Evaluate documented resolutions and analyze trends for ways to prevent future problems and implement solutions as appropriate
Operational Management
Provide support to users in A/V rooms
Provide Level II Support when requested and login to the Service Desk queue daily
Act as an escalation point for advanced or difficult help requests
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow ups with users as required and record actions taken against the service ticket created
Develop help sheets and FAQ lists for end users
Reinforce SLAs to manage end-user expectations
Ability to multi-task with ongoing projects and day to day support
Knowledge & Experience
Understanding of Meeting room technology and Telephony systems with a strong customer service focus
Proficient knowledge of Computer/Network systems and related hardware/software
Working knowledge of a range of diagnostic utilities
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong documentation skills
Personal Attributes
Ability to conduct research into a wide range of computing issues is required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly, business-friendly, and technical languages
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Must be detail-oriented, punctual, disciplined, and be a strong team player willing to contribute to the team effort
Exceptional customer service orientation
Strong communication skills with good writing abilities
As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities we live and work — and the members we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs