Student Contact and Engagement Support

at  Nottingham Trent University

ABOUT US

Our Centre for Student and Community Engagement (CenSCE) is committed to enhancing social mobility and widening participation using data, research, and pedagogy. CenSCE is known for innovation and quality in higher education. Our evidence-based programs empower students to excel in university and beyond.
We facilitate 700+ activities annually, place 300 students in local schools, collaborate with 30,000+ pupils nationwide, and engage 1,000+ volunteers in community projects. If you’re passionate about advancing social mobility and possess expertise in data and research, join our team. Contribute to our mission and grow your career in a dynamic environment.
Interview date: week commencing 12th Aug 2024.
For any informal queries about the role or the CenSCE team, please contact our Student Contact and Engagement Team Leader: jonathan.hale@ntu.ac.uk

This is an exciting opportunity to have a positive impact on the life and experience of students at NTU. Developing a coaching style approach and an ability to listen to the needs of others, you will contact a wide range of students across NTU, either over the phone or through email, providing an empathetic and personalised level of support.
You will be working within The Centre for Student and Community Engagement (CenSCE). A department dedicated to ensuring equality of opportunity for individuals from underrepresented backgrounds. We take a whole student life cycle approach; by combining meaningful data and research at each stage, we promote access, participation and progression from higher education. Our commitment to empowering individuals and strengthening communities lies at the heart of everything we do.
As part of the CenSCE department, you will work within The Student Engagement and Analytics Team as part of the Contact and Engagement Service. This team works to maximise NTU students’ opportunities to succeed and progress in their courses and overcome potential barriers. The team uses the Student Dashboard to identify students who may be needing further support as measured by their level of engagement. We then make supportive, student led telephone calls and provide email support, delivering a range of holistic resources and signposting to services across NTU.