Student Engagement Coordinator

at  Monash University

THE OPPORTUNITY

The Faculty of Engineering rated number 1 Engineering School in Australia is renowned worldwide for its quality and calibre of teaching, research and graduates. Their research activities provide a platform for establishing a thriving educational enterprise and our staff are committed to creating a dynamic learning environment. The research activities range from fundamental studies to research with a strong applications orientation.
The Faculty are on the look out for a Student Engagement Coordinator who can provide a range of professional and high-quality administrative services to support the effective operation of Monash Engineering Industry Experience Opportunities. The role includes coordinating and supporting the planning and implementation of tasks that contribute to the successful delivery of the Co-Op Program, Industry Innovation Program and overall Student/Industry events. The successful candidate will also provide administrative support for projects and programs that focus on excellence and provide timely advice to students, staff and external industry leaders.

Responsibilities include but are not limited to:

• Implement and coordinate a program of effective administrative processes and systems including providing services, responding to queries, advising on policy and process, supporting committees, project administration and producing reports in accordance with agreed standards and timeframes
• Provide high levels of customer service in accordance with best practice guidelines, policy and procedure
• Maintain service standards including prompt issues resolution and adherence to privacy, confidentiality and compliance requirements
• Undertake the input and analysis of data, including ensuring effective security, storage and distribution of data, records and reports

To be successful in this role you will possess the following:

• A tertiary qualification or relevant experience
• Excellent administration skills and a demonstrated capacity to coordinate effective operational processes and systems.
• Demonstrated organisational skills, including the ability to set priorities, manage time and plan work to meet deadlines
• Demonstrated relationship management and consulting skills, including the ability to interact with, negotiate with and gain cooperation from, internal and external stakeholders
• Ability to work as an effective member of a team as well as the ability to exercise independence and judgement where required
• Demonstrated analytical, research and problem-solving skills and the ability to identify and recommend solutions to challenging issues

Responsibilities include but are not limited to:

• Implement and coordinate a program of effective administrative processes and systems including providing services, responding to queries, advising on policy and process, supporting committees, project administration and producing reports in accordance with agreed standards and timeframes
• Provide high levels of customer service in accordance with best practice guidelines, policy and procedure
• Maintain service standards including prompt issues resolution and adherence to privacy, confidentiality and compliance requirements
• Undertake the input and analysis of data, including ensuring effective security, storage and distribution of data, records and report

To be successful in this role you will possess the following:

• A tertiary qualification or relevant experience
• Excellent administration skills and a demonstrated capacity to coordinate effective operational processes and systems.
• Demonstrated organisational skills, including the ability to set priorities, manage time and plan work to meet deadlines
• Demonstrated relationship management and consulting skills, including the ability to interact with, negotiate with and gain cooperation from, internal and external stakeholders
• Ability to work as an effective member of a team as well as the ability to exercise independence and judgement where required
• Demonstrated analytical, research and problem-solving skills and the ability to identify and recommend solutions to challenging issue