Student Experience Coordinator, Part Time (Edinburgh Scotland)

at  Study Abroad

Student Experience Coordinator

• Contract Type: Part Time (20 hours/week), 1 Year Fixed Contract
• Benefits: Enjoy flexible work arrangements and an appreciation for work/life balance.
• Location: Home Based (Edinburgh, Scotland) with regular travel to IFSA Program Sites
• Reports to: Director, Scotland Programs

Position Overview
Are you a life-long learner, curious about the world around you?
Are you ready to bring your unique skills to a mission-driven organization?
Do you enjoy being a part of a student’s journey of personal, academic and intercultural growth?
If so, we would love to welcome you to our global community!
The Student Experience Coordinator supports IFSA’s programmes throughout the assigned location. This position provides academic and cultural support for undergraduate students; organizes co-curricular activities and contributes to the overall operations.
The Student Experience Coordinator works closely with all members of the local team, as well as with global colleagues from Health & Safety, Academic Programs, and Student Engagement.
IFSA, a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.
Learn more about IFSA at https://www.ifsa-butler.org/

In this position, your responsibilities would include:

• Collation and presentation of pre-arrival student webinars
• Assistance with welfare check ins
• Coordinate and support excursions, co-curricular activities, orientations and other events as needed
• Coordinate and support custom bids and programmes
• Conduct appreciative advising meetings, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems
• Monitor student’s integration and well-being through regular communication and campus visits
• Support academic management of programmes, including the course registration process, appreciative advising, and student learning plan consultations
• Coordinate the booking and timetabling of IFSA classroom space
• Support the planning and delivery of custom programmes
• Contribute to emergency response and student incident management based on established protocol, and participate in after-hours emergency phone rotation
• Initial point of contact for general student inquiries
• Duties assigned by Director, Scotland Programme to assist with student services and Scotland operations.
• Other duties and projects, as assigned, that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships.

Requirements, Work Experience and Education

• 1-2 years of work experience in sectors such as higher education, tourism, event planning, or hospitality
• Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully
• Strong attention to detail in creating internal and external documents and in managing programme and administrative data
• Strong digital competencies, including the ability to engage with multiple systems and our database platform, Salesforce
• Ability to cultivate and model practices and behaviours that reflect IFSA’s organisational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact
• Proven ability to work well in a team and to engage effectively with colleagues across an organization
• Ability to engage with and support students with diverse lived experiences including students of colour, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students
• Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
• An ability to respond calmly and professionally to emergency situations • General knowledge of university system and student life in the UK a plus
• Undergraduate degree is preferred
• The legal right to work in the UK is required

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven’t considered. If this describes you, please don’t hesitate to apply and tell us about yourself.

Physical and Work Environment

• Working on a computer, placing phone/video calls.
• Required to navigate and travel around the city and for excursions, potentially outdoors in the heat or cold
• Occasional travel around the local city and programme locations out with is required
• Occasional physical activities such as arranging chairs/tables in conference room settings.
• Ability to attend occasional meetings outside of local business hours, due to the global nature of our operation

To Apply
To apply, please submit both a cover letter and a CV for this position via IFSA’s career page: https://www.ifsa-butler.org/connect-with-us/ifsa-job-openings/ In your cover letter, offer a compelling “Why” statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework, including your motivations for applying, and where you see your strengths complementing the role.
Review of applications will begin immediately, and the position will remain open until filled.
IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities

• Collation and presentation of pre-arrival student webinars
• Assistance with welfare check ins
• Coordinate and support excursions, co-curricular activities, orientations and other events as needed
• Coordinate and support custom bids and programmes
• Conduct appreciative advising meetings, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems
• Monitor student’s integration and well-being through regular communication and campus visits
• Support academic management of programmes, including the course registration process, appreciative advising, and student learning plan consultations
• Coordinate the booking and timetabling of IFSA classroom space
• Support the planning and delivery of custom programmes
• Contribute to emergency response and student incident management based on established protocol, and participate in after-hours emergency phone rotation
• Initial point of contact for general student inquiries
• Duties assigned by Director, Scotland Programme to assist with student services and Scotland operations.
• Other duties and projects, as assigned, that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships