Student Experience Manager

at  Kings College London

Job id: 104105. Salary: £52,874 – £61,921per annum, including London Weighting Allowance.
Posted: 15 January 2025. Closing date: 04 February 2025.
Business unit: The Dickson Poon School of Law. Department: Law School.
Contact details: Gemma Pountney. Gemma.pountney@kcl.ac.uk
Location: Strand Campus. Category: Professional & Support Services.
About us
The Dickson Poon School of Law at King’s College London is one of the oldest law schools in England and recognised as one of the best law schools in the world. We are based in the East Wing of Somerset House, a Grade One listed building, on our Strand Campus, a short walk from the Royal Courts of Justice and Inns of Court in the heart of legal London.
Our location enables us to have excellent contacts with practitioners and policymakers, and we have a strong tradition of engagement with the legal profession.
About the role
The Faculty Student Experience Manager (SEM) plays a key role supporting the College Education Strategy in developing, implementing, monitoring and continuously improving initiatives to enhance the student experience and learner outcomes of all UG, PGT and PGR students in the Dickson Poon School of Law. This includes overseeing the delivery of all student-experience activity from pre-arrival to graduation. including welcome & induction, community building, extra-curricular events, and widening participation activity.
The SEM works with senior academic leadership and the student Law Council to manage the student feedback cycle, creating opportunities to promote the Student Voice across the provision. They work closely with the Senior Tutor, the Senior Student Support Manager and the Faculty Disability Liaison Officer to ensure the needs of our diverse student population are adequately supported. The SEM plays a key role in representing the Faculty and the interests of its student body in cross-University committees and working groups, acting as a liaison with key support services, with an understanding of the complex issues that impact students and the wider organisational dependencies relevant to delivery of a successful student experience.
The successful candidate will be welcomed as an integral part of our faculty. It is an exciting time to join us as we implement our new vision and strategic direction. This role will contribute to how we shape the future of our vibrant and internationally renowned Law School.
We embrace equality, diversity and inclusion. We attract students and staff from across the world, from many different backgrounds, with a variety of ethnicities, religions, and sexual and gender identities. We promote flexible working as a key enabler of inclusion. We particularly encourage and welcome applications from women, Black, Asian and Minority Ethnic (BAME) candidates, and from candidates who are LGBTQ+ and/or have a disability.
This is a full-time post (35 Hours per week), and you will be offered a fixed term contract until May 2026.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
1. Experience of leading Student Experience activity in a Higher-Education setting, including developing, planning, implementation and evaluation of varied initiatives that enhance the student experience.
2. Excellent written and oral communication skills with the ability to engage, inspire and influence audiences and stakeholders.
3. Proven ability to develop effective working relationships and establish key contacts with academic and professional service colleagues/teams across the organisation.
4. Excellent organisational and time management skills. An ability to manage a varying workload and work to tight deadlines at times of peak activity.
5. Ability to work independently, proactively and flexibly, using own judgement and initiative where necessary whilst also working effectively as part of a team. Ability to demonstrate resilience under pressure.
6. Experience of handling complex cases, supporting students with disabilities/other circumstances impacting their access to a high-quality student experience. An awareness of the importance of equality, diversity and inclusion in all service delivery.
7. Ability to effectively manage and embed change, developing and implementing innovative student-focused solutions to achieve School or University strategic objectives.
8. Proven ability to plan and manage successful small and large-scale events.
Desirable criteria
1. An understanding of the key challenges facing higher education and the implications for the student experience.
2. Experience of project management and implementation.
3. Experience of advising on University policy and regulations.
Downloading a copy of our Job Description
Further Information
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King’s.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.
Interviews are due to be held w/b 17th February 2025.
We are able to offer sponsorship for candidates who do not currently possess the right to work in the UK

Please refer the Job description for details