Student Experience Manager

at  London Business School

ARE YOU PASSIONATE ABOUT DELIVERING A WORLD-CLASS EXPERIENCE FOR OUR MBA STUDENTS?

London Business School are thrilled to be looking for a collaborative Student Experience Manager, One-year MBA, to join Degree Education on a permanent basis The Student Experience Manager will support the overall MBA student experience with focus on successful delivery and support of the new One-year MBA programme and its students. You will be responsible for the design and delivery of MBA1Y specific elements of the programme as well as working alongside the wider MBA team to support and deliver on shared programme activities.
The Student Experience Manager will deliver high quality processes and programme elements as well as professional, knowledgeable and timely information to all programme team members and students in key decision-points throughout the programme.

Main Responsibilities

• Act as a dedicated point of contact for the One-year MBA class as well as being the point of contact for One-year MBA within the MBA team.
• Guide the student journey and provide knowledgeable information and insight to support the student experience throughout the programme, including the information and support through key student decision-points and times of personal challenge.
• Work independently for the One-year MBA with the wider MBA team of Student Experience Managers and Senior Managers to develop and deliver a programme of targeted inclusive student activities, to ensure relationship building within the One-year MBA cohort and amongst the MBA programme as a whole.
• Work with the MBA Programme Delivery Manager and Senior Manager (communications) to deliver information as needed in a student-friendly format.
• Act as a point of contact for students who are seeking support and help either in academic or personal issues and understanding when to make additional School services aware of different situations in order to fully support the student, responding to student welfare issues and providing pastoral care and/or referrals to other sources of guidance or counselling.

Who we are looking for

• Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders.
• Experience of using software related to own team or department to extract, analyse and report on data. Microsoft Office Suite – and in particular Microsoft Excel – competency required
• Sound understanding of the wider School’s offerings and those of competitors.
• Sound project management skills.
• Excellent organisational skills and meticulous attention to detail.
• Strong analytical and problem solving skills.
• Demonstrable knowledge of business education and/or relevant sector.
• Budget management experience.
• Events and higher education experience desirable

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Main Responsibilities

• Act as a dedicated point of contact for the One-year MBA class as well as being the point of contact for One-year MBA within the MBA team.
• Guide the student journey and provide knowledgeable information and insight to support the student experience throughout the programme, including the information and support through key student decision-points and times of personal challenge.
• Work independently for the One-year MBA with the wider MBA team of Student Experience Managers and Senior Managers to develop and deliver a programme of targeted inclusive student activities, to ensure relationship building within the One-year MBA cohort and amongst the MBA programme as a whole.
• Work with the MBA Programme Delivery Manager and Senior Manager (communications) to deliver information as needed in a student-friendly format.
• Act as a point of contact for students who are seeking support and help either in academic or personal issues and understanding when to make additional School services aware of different situations in order to fully support the student, responding to student welfare issues and providing pastoral care and/or referrals to other sources of guidance or counselling