Student Integrity and Appeals Officer

at  Federation University Australia

Facilitate the University’s student appeals, complaints and misconduct processes.

• Student Services and Registrar – Mt Helen Campus
• Full-time, continuing appointment
• HEW 6 - $88,421 p.a. plus up to 17% superannuation

Position closing date: 09/02/2025
Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.
With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.
About the role
You will facilitate the University’s student appeals, complaints and misconduct processes by interpreting and applying a wide range of activities associated with various procedures. You will be responsible for accepting, triaging and advising on student complaint and appeal submissions and applying judgement to ensure eligibility against relevant university systems. In addition, you will provide support, advice and training to staff across the University on appeals, complaints and misconduct matters.

You will:

• provide high level, comprehensive support to Committee’s;
• provide an effective and efficient service;
• initiate and/or contribute to innovative and continuous improvement of practices, processes and procedures; and
• respond proactively to aid in the resolution of student matters.

About you
You will have demonstrated high levels of proficiency, professionalism, innovation, judgement, confidentiality and integrity and be experienced in interpreting, applying and administering the University’s student integrity processes, regulations, systems and databases. In addition, you will have excellent interpersonal skills, with a customer service orientation to facilitate student appeals and integrity processes.

You will possess:

• a working knowledge of the external regulatory environment (TEQSA, ESOS and ASQA);
• demonstrated organisational and time management skills;
• ability to display sound independent judgment and attention to detail; and
• demonstrated ability to solve problems in an efficient and effective manner.

All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.
How to apply
Please apply by Sunday, 9 February 2025
Applicants are required to submit a resume and response to the key selection criteria.
Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.
If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.

Please refer the Job description for details