Student Services Administrator

at  Students Association of Norquest College

POSITION PROFILE

Title: Student Services Administrator
Reporting Structure: Reports to Service Director
Organizational Status: Full-time
Level: Entry-Level
Compensation: $45,897/year
Hours: 40 hours/week
Application Deadline: Until a suitable candidate is found
Start Date: September 2024

ORGANIZATION SUMMARY:

The Students’ Association is an autonomous, student-led organization that is dedicated to serving and representing students at NorQuest College. We represent and advocate for students, offer meaningful opportunities for students to get involved and provide a range of services to assist students when they need support.

SUMMARY OF POSITION:

The Student Service Administrator, reporting to the Service Director, is responsible for managing various aspects of the student relations for the Students’ Association of NorQuest College (SANQC).
The Student Service Administrator takes the lead on front line student relations responding to inquiries, providing information, and guiding students through processes and procedures related to SANQC, college and community services. This role provides expertise to students on U-Pass and supports the development of revenue generating services.
In addition, they are responsible for co-leading the college-wide student support committee, coordinating and sharing information about student services and supports across college areas for the benefit of students.
As part of the dynamic SANQC team, the Student Service Administrator also has opportunities to contribute to internal and external committees and initiatives that align with the purpose of SANQC and contribute to the organization’s vision of transforming the student experience.
From time to time, as required, the Student Service Administrator will perform duties beyond those listed to ensure the smooth functioning of the organization as a whole.

QUALIFICATIONS:

• Organization and Attention to Detail: Strong organizational skills to handle multiple tasks, prioritize effectively, and ensure all aspects of an event are properly planned and executed. Attention to detail is crucial to ensure accuracy and avoid potential issues or oversights.
• Analytical and Data-Driven Thinking: Have a data-driven mindset, with the ability to measure and evaluate the effectiveness of communications efforts using relevant metrics and analytics. Proficient in using data to make informed decisions and recommendations.
• Creativity and Problem-Solving: The ability to think creatively, and find solutions to unexpected challenges that may arise during event planning and execution.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills to effectively communicate with clients, vendors, and team members. Strong interpersonal skills are important for building relationships, negotiating contracts, and resolving conflicts.
• Time Management: Effective time management skills to meet deadlines, work efficiently, and handle multiple projects simultaneously.
• Industry Knowledge: Stay informed about industry trends, emerging technologies, and best practices. Continuously seek opportunities for professional development and learning.
• Cultural Competence: Awareness and understanding of cultural diversity and inclusion, with the ability to create inclusive services and initiatives that respect and value different perspectives and backgrounds.

EDUCATION AND TRAINING:

• Diploma: A diploma in business administration or a related field is preferred, although relevant work experience will be considered
• Experience: 1+ years experience in customer service or service oriented work.
• Technology Proficiency: Proficiency in using standard office software (such as Microsoft Office Suite and Google Workspace) and other relevant online tools.

Service Team Support:

• Support project leads in creating project plans and timelines, as needed.
• Help track project progress, milestones, and tasks.
• Coordinate project-related activities and ensure timely completion.
• Support with project presentations
• Conduct research and gather relevant data for projects as assigned.
• Compile and organize information to support project planning and decision-making.
• Collaborate with team members to collect and analyze data for project evaluation.
• Support the planning and execution of service delivery strategies.
• Assist with event setup, registration, and logistics.

Student Service Support:

• Student inquiries and support: Serve as a point of contact for student inquiries, providing information and assistance on a wide range of topics such as admissions, registration, financial aid, academic programs, campus resources, and student life. Respond to student inquiries in person, via email, or phone, and direct them to the appropriate resources or personnel.
• Administrative tasks: Perform administrative duties, including maintaining student records, organizing and updating databases, preparing reports, and managing correspondence. This involves using computer systems, software applications, and office equipment.
• Orientation and onboarding: Support new students navigate the orientation and onboarding process. Provide information on campus resources and services. Assist with referrals to services and connecting students with vetted and qualified supports.
• Student Concerns: Serve as a point of contact for students’ needs and concerns. Listen to student feedback, address complaints, and do qualified students to appropriate vetted resources or personnel for further assistance.
• Information dissemination: Disseminate relevant service information to students through various communication channels, such as email, e-newsletter, websites, social media, and digital boards. Ensure that students are informed about important deadlines, policies, procedures, and upcoming activities.

Student Services Committee Co-lead:

• Leadership and coordination: Work collaboratively with the other co-lead(s) to provide overall leadership and direction to the committee. Coordinate and facilitate committee meetings, ensuring agendas are set, meeting minutes are recorded, and action items are followed up on.
• Goal setting and planning: Collaborate with committee members to establish goals, objectives, and strategies for the committee’s work. Develop and implement action plans to achieve these goals, ensuring alignment with the committees priorities.
• Communication and collaboration: Foster effective communication and collaboration among committee members. Facilitate regular communication channels, such as email, meetings, or online platforms, to ensure members are informed, engaged, and actively contributing to the committee’s work.
• Evaluation and reporting: Establish mechanisms for evaluating the committee’s activities and outcomes. Develop and implement evaluation processes, collect data, and analyze results to assess the committee’s effectiveness and impact.
• Collaboration with other committees: Collaborate with other committees or working groups, when applicable. Share information, coordinate efforts, and explore opportunities for synergy or joint initiatives.

U-Pass Program Support:

• Eligibility determination: Determine the eligibility criteria for students to participate in the U-Pass program. This may involve verifying student enrollment status, validating identification, and ensuring compliance with program requirements.
• Program administration: Manage the day-to-day operations of the U-Pass program. This includes maintaining accurate records of program participants, monitoring program usage, troubleshooting issues or complaints, and coordinating with relevant departments or stakeholders for program support as directed.

Business Development Assistance:

• Lead generation: Assist in identifying potential leads and prospects through research, networking, and other lead generation methods. Use tools and databases to gather relevant information on target companies or individuals.
• Data management: Maintain accurate and up-to-date records of leads, prospects, and client interactions. Ensure data integrity and organize information for easy retrieval and analysis.
• Market research: Conduct research on industry trends, market dynamics, and competitors. Gather and analyze data to provide insights and recommendations for business development strategies.
• Proposal and pitch support: Assist in the development of proposals, pitches, and presentations for potential clients. Coordinate with the business development team to gather information, create compelling content, and ensure timely delivery.
• Relationship building: Support relationship-building efforts with students, partners, and stakeholders. Help schedule meetings, coordinate communications, and maintain regular follow-ups.
• Administrative support: Provide general administrative support to the business development team, including managing calendars, scheduling meetings, preparing meeting agendas, and handling correspondence.