Student Services Coordinator

at  Douglas College

WORK ARRANGEMENTS

This temporary, full-time (35 hours per week) position is available starting November 12, 2024 to February 14, 2025. Regular hours of work are Monday to Friday, 8:30am – 4:30pm. Shift days and times may change depending on the Department’s need. Occasional evening and/or weekend work may be required. The position is located at the Coquitlam campus; however, successful candidate must be available for occasional work at the New Westminster campus. Douglas College is committed to supporting a healthy work/life balance for employees.

3. KNOWLEDGE EXPERTISE AND CONTINUOUS IMPROVEMENT

a. Organizes registration and assessment surveys for workshops offered in-person and remotely on Zoom.
b. Actively participates and contributes to various SAS projects.
c. Participates in ongoing training to remain well informed and knowledgeable in a wide variety of College service areas, mental health first aid, suicide awareness, supporting students in distress and current legislation and understanding of person’s with disabilities.

THE ROLE

The Student Services Coordinator provides professional and confidential service, offering cross-departmental referrals, and information to current and prospective (domestic and international) students, faculty, parents/supporters, external partners and the general public. This role spans multiple areas across Student Affairs and Services, including but not limited to, Accessibility Services, Counselling, Indigenous Student Services, Student Support Navigator, Student Life, Student Services, and Student Conduct.
The Student Services Coordinator is a primary point of contact for students accessing Student Affairs and Services. This role is critical in delivering excellent student service experiences and ensuring inquiries are attended to. The Student Services Coordinator is well-versed in all areas of the Student Affairs and Services department, contributing to the design, delivery and evaluation of services. The Student Services Coordinator may suggest or recommend improvements to established service standards. The Student Services Coordinator provides initial and ongoing information to our diverse student population, including students with disabilities, former youth in care and Indigenous students, on accessing College services and programs. Additionally, they offer support, information and referrals to assist students with mental health and well-being needs. The Student Services Coordinator position is primarily student facing and serves students through phone, e-mail, TTY, and in-person.
The Student Services Coordinator provides administrative support for faculty and staff in Student Services, Accessibility Services, Counselling, Indigenous Student Services, Student Conduct, Student Support Navigator, and Student Life. The Student Services Coordinator provides immediate response to urgent student situations, acting as a liaison between the student in crisis, Counsellor, SAS administrators, Douglas College security and emergency personnel.

4. PERFORMS OTHER RELATED DUTIES

a. Assists Student Affairs and Services personnel with arranging and promoting special workshops, seminars and events.
b. Other duties as assigned by Administrative Officer, Associate Director or Director.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED

• Completion of a 1-year office administration program and a minimum of one year directly related experience in a post- secondary environment; or an equivalent combination of education and experience.
• Excellent interpersonal and cross-cultural communications skills, including written and verbal fluency in the English language.
• Knowledge and understanding of all areas of Student Affairs and Services to uphold and contribute to the College service values and standards.
• Demonstrated ability to communicate and assist students, faculty, staff and visitors, in person, over the telephone, via e-mail, Teams or Zoom, in a confidential, professional and effective manner.
• Demonstrated ability to identify, assess and provide immediate mental health first aid assistance to a student in crisis in a calm and sensitive manner.
• Ability to communicate effectively with students or visitors who may be facing a variety of challenges and barriers.
• Demonstrated ability to de-escalate volatile situations.
• Demonstrated ability to maintain confidentiality and integrity of student information in compliance with the Freedom of Information and Protection of Privacy Act (FIPPA regulations).
• Demonstrated ability to work as a team player and independently with minimal supervision, using professional judgement to make daily decisions.
• Demonstrated organizational skills and ability to pay attention to detail in a busy office setting providing front-facing complex student services.
• Proficient in the use of various computer applications and data management systems, including Microsoft office suite, Banner (or other student information system), video conferencing platforms, and survey applications.
• Comprehensive knowledge of modern office practices and procedures including standard business formats of letters, digital filing and record keeping with proven ability to coordinate paper flow and prepare general office correspondence and reports.
• In-depth knowledge of the applicable College policies and procedures
• Demonstrated ability to keyboard 40wpm accurately.

We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses
• Hybrid work arrangements for eligible positions
• Competitive salaries
• Excellent Health and Dental Benefits for eligible positions
• Defined-Benefit Pension Plan for eligible positions
• Professional Development funding
• Access to our Fitness Centres and Classe